Customer Service Data Entry Specialist

Waupaca-Foundr; Waupaca (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Short and long term disability

Life insurance

401(k)

Employer funded retirement plan

Paid vacations/holidays

Wellness program

Fitness membership

Employee assistance program (EAP)

Job summary

Waupaca Foundry, Inc. is seeking a Customer Order Specialist to manage and optimize customer orders, ensuring accuracy of lead times, pricing, and quantities. You will resolve discrepancies by coordinating with internal teams and monitor statuses for timely updates.

The role requires 1–3 years in manufacturing customer service, with strong ERP/EDI skills and a focus on process improvements. This position offers growth within a leading iron castings producer and a comprehensive benefits package.

Qualifications

• 1–3 years of customer service experience in a manufacturing or foundry environment.
• Proficiency with EDI systems and ERP software such as SAP, AS400, or Oracle.
• Strong communication and problem-solving skills.
• Ability to coordinate with internal teams to resolve order issues.

Responsibilities

• Manage customer orders and ensure accuracy of lead times, terms, revision levels, quantities and pricing.
• Resolve internal discrepancies by coordinating with internal teams.
• Monitor order status and provide updates to customer-facing groups; address changes or delays.
• Serve as a point of contact for internal teams related to orders.
• Maintain accurate order records and issue resolutions using ERP systems.
• Generate daily reports on order status, backlogs and shipping schedules for internal use.
• Develop and maintain KPIs related to the position.
• Work closely with production planning to align orders with manufacturing schedules.
• Identify and troubleshoot order errors and notify internal teams as needed.
• Interface with internal teams on pricing issues or parts becoming inactive or obsolete.
• Suggest process improvements to enhance order accuracy, EDI functionality, and customer service efficiency.

Skills

Customer service

ERP software

EDI systems

Manufacturing environment

Education

High school diploma or GED

Associate degree or technical certification preferred

Tools

SAP

AS400

Oracle

Job description

Waupaca Foundry, Inc. is North America’s leading supplier of iron castings and has a history of innovation with a legacy of product quality. Waupaca Foundry employs approximately 4,400 people company-wide.
Waupaca Foundry is committed to relentless improvement, forward-thinking sustainability initiatives, and providing a reliable experience to the millions who use our castings every day. Our goal is to employ individuals who take pride in their work within a culture of continual innovation.
Waupaca Foundry is proud to be an employer of choice for those driven and skilled individuals seeking rewarding careers by producing top quality castings.

You will be right at home at Waupaca Foundry.

Manage customer orders, ensuring accuracy in order details including but not limited to the following:Lead times, terms, revision levels, order quantities, and pricing.

Resolve internal discrepancies by coordinating with internal teams.

Monitor order status, providing updates to Customer Facing and addressing any changes needed ordelays.

Serve as a point of contact for internal teams related to orders.

Maintain accurate records of orders, and issue resolutions using ERP and systems.

Generate daily reports on order status, backlogs, and shipping schedules for internal use.

Develop and maintain Key Performance Indicators related to the position.

Work closely with production planning to align order requirements with manufacturing schedules.

Identify and troubleshoot order errors and notify internal teams as needed.

Interface with internal teams on any pricing issues or parts that are becoming inactive or obsoleteaccording to customer demand.

Suggest process improvements to enhance order accuracy, EDI functionality, and customer serviceefficiencyQualifications Include:

Education:

High school diploma or GED required; associate degree or technical certification preferred.

Preferred experience: 1–3 years of customer service experience in a manufacturing or foundryenvironment.

Proficiency with EDI systems and ERP software (such as SAP, AS400, Oracle, or similar platforms) ispreferred.

If selected for consideration, candidates must successfully complete a selection process that includes interviews, reference check/verification, and a pre-employment drug screen.

BENEFITS :

Waupaca Foundry offers competitive wages and exceptional benefits, including:

• Short and long term disability
• Life insurance
• 401(k)
• Employer funded retirement plan
• Paid vacations/holidays
• Wellness program
• Fitness membership
• Employee assistance program (EAP)

Waupaca Foundry is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.