EDI Integration Analyst: IBM Sterling & API Expert

Jobtailor; Charlotte (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

Jobtailor in Charlotte, NC seeks an EDI Solutions Specialist to answer inquiries, map data, and coordinate fixes across partners and RXO business teams. You will design requirements and guide offshore developers to deliver complex enhancements.

The role emphasizes cross-functional collaboration, agile practices, and training teammates on EDI systems. A strong customer-service orientation and prior experience in logistics are essential.

Qualifications

• Bachelor's degree or equivalent related work or military experience.
• 1 year of technical experience in applications support or program/project management.
• Client-facing customer service experience.
• Experience mapping in IBM Sterling B2Bi and IBM Sterling File Gateway.
• Experience in setting up AS2, SFTP in IBM Sterling B2Bi and IBM Sterling File Gateway.
• Experience in the logistics or supply chain industry.
• 2+ years EDI and/or TMS application support experience.
• 3+ years business analysis experience in API web service integration with SOAP and REST APIs.

Responsibilities

• Answer EDI inquiries from internal and external parties utilizing the EDI support team’s ticketing system.
• Research root cause and create resolutions for EDI errors, ultimately reducing EDI errors over time.
• Work with business, customers, carriers and third parties to intake and prioritize EDI fixes and enhancements.
• Design, write requirements, help the offshore developer to develop, test and implement EDI solutions for complex enhancement requests from trading partners and RXO business teams.
• Review open EDI items with business teams via daily/weekly calls.
• Participate in weekly architecture review calls to review and obtain approval on complex mapping enhancements.
• Train internal business colleagues on EDI and EDI systems when required.
• Foster teamwork and motivate others for success.
• Complete additional small projects and assignments as required.

Skills

Client-facing

Effective communication

Teamwork

Motivation

Scrum/Agile

Education

Bachelor's degree or equivalent related work or military experience

Tools

IBM Sterling B2Bi

IBM Sterling File Gateway

Dell Boomi

AS2 Setup

SFTP Setup

Swagger

JSON

XML

WSDL

SOAP APIs

REST APIs

Job description

Jobtailor in Charlotte, NC seeks an EDI Solutions Specialist to answer inquiries, map data, and coordinate fixes across partners and RXO business teams. You will design requirements and guide offshore developers to deliver complex enhancements.

The role emphasizes cross-functional collaboration, agile practices, and training teammates on EDI systems. A strong customer-service orientation and prior experience in logistics are essential.