EDI Analyst

RXO; Charlotte (NC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and视ion

401(k) retirement plan with up to 5%

Pre-tax accounts

Company-paid disability and life

Employee Assistance Program

Career and Leadership Development

Paid time off and holidays

Job summary

RXO in Charlotte, NC seeks an EDI Analyst to lead, facilitate, and implement EDI customer integrations, collaborating with business and technology teams. Your role will span design reviews and testing, with opportunities to grow into API product space as you mature in EDI.

You’ll engage in cross-functional work with trading partners, carriers, and RXO teams, driving improvements from root causes to scalable EDI solutions, while supporting ongoing architecture reviews and training colleagues.

Qualifications

• Bachelor's degree or equivalent related work or military experience.
• 1 year of technical experience in applications support or program/project management.
• Client-facing customer service experience.
• Effective communication skills, both verbal and written.

Responsibilities

• Answer EDI inquiries from internal and external parties utilizing the EDI support team's ticketing system.
• Research root cause and create resolutions for EDI errors, reducing EDI errors over time.
• Work with business, customers, carriers and third parties to intake and prioritize EDI fixes and enhancements.
• Design, write requirements, help the offshore developer to develop, test and implement EDI solutions for complex enhancements.
• Review open EDI items with business teams via daily/weekly calls.
• Participate in weekly architecture review calls to review complex mapping enhancements.
• Train internal business colleagues on EDI and EDI systems as required.
• Foster teamwork and motivate others for success.

Skills

EDI knowledge

Analytical thinking

Effective communication

Client-facing experience

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Tools

IBM Sterling B2Bi

IBM Sterling File Gateway

AS2/SFTP setup

Dell Boomi

EDI formats (X12/EDIFACT/XML)

Job description

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As an Analyst, EDI at RXO, you'll be responsible for working closely with our customers, as well as the business and technology teams, to lead, facilitate and implement EDI customer integrations as well as participating in design reviews and working with the architecture team to assist in application testing. You will have the opportunity to grow into our new API Product space as you mature in the EDI Analyst role. You'll find yourself immersed in a forward-thinking environment fueled by achievement and a tenacious team spirit. We'll give you the support you need to excel at work, and the resources to build a career that will exceed your expectations. If you're looking for a growth opportunity, join us at RXO.

What your day-to‑day will look like:

• Answer EDI inquiries from internal and external parties utilizing the EDI support team's ticketing system
• Research root cause and create resolutions for EDI errors, ultimately resulting in reduction of EDI errors over time
• Work with business, customers, carriers and third parties to intake and prioritize EDI fixes and enhancements
• Design, write requirements, help the offshore developer to develop, test and implement EDI solutions to meet complex enhancement requests from trading partners and RXO business teams
• Review open EDI items with business teams via daily/weekly calls
• Participate in weekly architecture review calls to review and obtain approval on complex mapping enhancements
• Train internal business colleagues on EDI and EDI systems when required
• Foster teamwork and motivate others for success
• Complete additional small projects and assignments as required

At a minimum, you'll need:

• Bachelor's degree or equivalent related work or military experience
• 1 year of technical experience in applications support or program/project management
• Client-facing customer service experience
• Effective communication skills, both verbal and written

It'd be great if you also have:

• Experience mapping in IBM Sterling B2Bi and IBM Sterling File Gateway
• Experience in setting up AS2, SFTP in IBM Sterling B2Bi and IBM Sterling File Gateway
• Experience in the logistics or supply chain industry
• 2 or more years EDI and/or TMS application support experience
• 3 or more years of business analysis experience in API web service integration, development and strategy with SOAP and REST APIs
• Ability to analyze and interpret various integration formats and documents including, but not limited to: Swagger, CSV, JSON, XML, Plain Text, X12 and WSDL
• Experience working on cross-functional teams
• Knowledge of Scrum/Agile or Kanban methodologies
• High level experience and familiarity with Dell Boomi

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

Our Benefits

• Comprehensive medical, dental, and vision plans

• 401(k) retirement plan with up to 5% company match

• Pre-tax accounts to help streamline eligible expenses

• Company-paid disability and life insurance

• Employee Assistance Program (EAP)

• Career and Leadership Development Programs

• Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step

We are proud to be an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification.

Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.