EDC Customer Service and Quality Manager

WCM White Cap Management LLC; Perris (CA); On-site; USD 74,000 - 118,000; Full time

Job summary

White Cap seeks a quality management leader to oversee QA teams, audits, and corrective actions across multiple operations. You will drive continuous improvement, maintain robust quality records, and partner with production and senior leadership to meet standards and customer expectations.

Strong candidates will have a BS/BA in a related discipline, 5+ years in quality roles, and proficiency with QA tools. Certification is a plus, with travel as needed.

Qualifications

• BS/BA in a related discipline typical requirement.
• 5+ years of experience in a related field.
• Certification may be required.
• Strong knowledge of QA methodologies and practices.
• Proficient with QA tools and equipment.
• Excellent communication and problem-solving abilities.

Responsibilities

• Develops, implements, and maintains comprehensive quality systems for multiple operations, ensuring alignment with industry standards and company objectives.
• Plans, conducts, and manages internal and external quality audits and inspections to identify areas of improvement.
• Collaborates with production to address quality issues and drive continuous improvement initiatives.
• Maintains accurate and up-to-date records of quality documentation, including policies and procedures, quality checks, and test results.
• Prepares and presents regular reports on quality performance and improvement initiatives to senior management.
• Addresses and resolves customer complaints and quality issues promptly.
• Implements customer feedback to improve product quality and customer satisfaction.

Skills

Quality management

QA methodologies

QA tools

Customer service

Communication

Education

BS/BA in related discipline

Certification

Tools

QA tools/equipment

Job description

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Responsible for overseeing quality management systems, supervising QA (Quality Assurance) staff, conducting audits, and addressing quality issues with the production team to ensure products meet industry standards and customer expectations.

Major Tasks, Responsibilities and Key Accountabilities

Develops, implements, and maintains comprehensive quality systems for multiple operations, ensuring alignment with industry standards and company objectives.

Plans, conducts, and manages internal and external quality audits and inspections to identify areas of improvement.

Collaborates with production team to address quality issues, implement corrective actions, and drive continuous improvement initiatives.

Maintains accurate and up-to-date records of quality documentation, including policies and procedures, quality checks, and test results.

Prepares and presents regular reports on quality performance and improvement initiatives to senior management.

Addresses and works to resolve customer complaints and quality issues promptly.

Implements customer feedback to improve product quality and customer satisfaction.

Nature and Scope

Experience provides solutions.

Ensures that work is performed consistently with company policies and procedures.

Leads a group or team of support, craft, or lower-level professional associates.

Work Environment

Usually located in a comfortable environment but with regular exposure to factors causing moderate physical discomfort, such as dust, fumes, or odors.

Ability to lift and carry up to 50 lbs. in a physical environment

Ability to stand for period of time up to and exceeding 60 minutes.

Ability to make repetitive movements, such as bending or squatting.

Typically requires overnight travel less than 10% of the time.

Education and Experience

Typically requires BS/BA in a related discipline.

Generally 5+ years of experience in a related field.

May require certification.

Advanced degree may offset less experience in some disciplines.

Preferred Qualifications

Preferred Experience in Quality Management.

Strong knowledge of Quality Assurance methodologies, tools, and best practices.

Proficient in using QA tools and equipment.

Proven customer service experience, including effective communication, problem-solving, and the ability to handle challenging situations with professionalism and empathy

If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you.

For California job seekers: Pay Range $73,500.00-$117,500.00

Annual California law requires the posting of the salary range for advertised jobs.

This range is determined based on market data and internal pay practices to establish a minimum and maximum value for a job.

Individual base pay is determined based on a variety of elements including experience, skills, internal equity and other factors.

For additional details on benefits, please review the full job description on White Cap Jobs

About White Cap

White Cap and its affiliates serve as a one-stop shop, providing concrete accessories and chemicals, tools and equipment, building materials and fasteners, erosion and waterproofing products, and safety products to professional contractors by meeting their distinct and customized supply needs in non-residential, infrastructure, and residential end markets.

White Cap operates approximately 500 branches across North America with more than 11,000 employees supporting approximately 200,000 customers.

For more information about White Cap, visit about.whitecap.com.