ED Unit Secretary: Patient Flow & Communications

Carle-Health; Urbana (IL); On-site; USD 23,000 - 38,000; Full time

Job summary

Carle Health is seeking an Unit Assistant to provide clerical support in the Emergency Department in Urbana, IL. You will handle calls, admissions/discharges in EPIC, and coordinate with clinicians and families to ensure smooth patient flow.

The role emphasizes communication, documentation, and coordination across departments, with responsibilities ranging from supplies management to trauma/testing documentation. Equal opportunity employer.

Qualifications

• Education: H.S. Diploma/GED.
• Work Experience: Healthcare Preferred.

Responsibilities

• Answer incoming phone calls for the Emergency Department.
• Manage patient admissions and discharges within the EPIC electronic medical record system.
• Complete data tracking and documentation for EKGs and telemetry boxes.
• Serve as a liaison between outside facilities, physicians, nursing staff, patients, and families.
• Collaborate with healthcare teams to coordinate patient care and communication.
• Maintain and replenish office and nursing station supplies.
• Complete and maintain administrative paperwork for ED staff.
• Schedule non-emergent patient transportation.
• Facilitate communication between hospital departments, clinics, and nursing units.
• Notify nursing staff of required tests, examinations, and significant patient concerns.
• Support communication between physicians, patients, families, and clinical staff.
• Initiate and document daily Level 1 Trauma and Medical Alert system testing.
• Send and receive items through the pneumatic tube system.
• Submit work orders for facility and equipment issues.
• Remove, label, and route broken equipment to appropriate locations for repair.
• Monitor and coordinate patient flow within the Emergency Department.
• Provide clerical and operational support to ensure efficient department workflows.
• Maintain accurate records and documentation within departmental systems.
• Support unit operations through effective communication and coordination of resources.

Education

High School Diploma or GED

Job description

Carle Health is seeking an Unit Assistant to provide clerical support in the Emergency Department in Urbana, IL. You will handle calls, admissions/discharges in EPIC, and coordinate with clinicians and families to ensure smooth patient flow.

The role emphasizes communication, documentation, and coordination across departments, with responsibilities ranging from supplies management to trauma/testing documentation. Equal opportunity employer.