ED Registration Representative Marlborough - Evenings, 16-Hours

HAHHH; Marlborough (MA); On-site; USD 24,000 - 39,000; Full time

Benefits offered by this job

Signing bonus potential

Job summary

UMass Memorial Health in Marlborough is seeking a Registration Specialist to enter lab, radiology and related appointments, schedule patients across providers, verify demographics and insurance, and collect patient liabilities prior to service.

The role requires a high school diploma, weekend/holiday availability, and EPIC training in Worcester; hours 3:00pm–11:30pm with potential signing bonus eligibility during interview.

Qualifications

• High School Diploma is required; Associate or Bachelor’s Degree in Business or Healthcare field preferred.
• Must be able to work every other weekend and holidays; available for first and second shift training.
• EPIC training classes are in Worcester for the first two weeks (8am–4:30pm).
• Hours are typically 3:00pm–11:30pm; schedules may vary by departmental need.

Responsibilities

• Enter Lab, Radiology and basic ancillary service appointments to schedules.
• Schedule patients for treatment and services across multiple providers and campuses.
• Coordinate provision of multiple services to patients.
• Verify and update patient insurance and demographic data; obtain referrals and authorizations.
• Collect patient liabilities prior to or on the date of service.
• Inform patients about preparation for procedures and send information packets.

Skills

Communication skills

Education

High School Diploma

Associate or Bachelor’s Degree in Business or Healthcare (preferred)

Tools

EPIC training

Job description

Are you a current UMass Memorial Health caregiver?

Exemption Status: Non-Exempt Hiring Range: $17.69 - $28.01 Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details: Holidays - Every Other Holiday, Sunday through Saturday, Weekends - Every Weekend Scheduled Hours: 16 hrs 330p-11:30p Shift: 2 - Evening Shift, 8 Hours (United States of America) Hours: 16 Cost Center: 10021 - 5662 Op Registration Union: SHARE Marlborough This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve.

We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

UMass Memorial-Marlborough Hospital strives to be the community hospital of choice for patients and the workplace of choice for health care professionals and physicians. We serve as a role model in the community by promoting healthy lifestyle habits such as a tobacco and smoke free campus.

Major Responsibilities

• Enter Lab, Radiology and basic ancillary service appointments to schedules.
• Schedules patients for treatment and services for multiple providers at multiple campuses.
• Coordinates the provision of multiple services to patients.
• Processes updates and corrections to patient insurance and demographic information, as well as obtains prior insurance referrals and authorizations.
• Collects patient liabilities prior to or on the date of service, as appropriate.
• Arranges a variety of associated tests, procedures, and/or ancillary services according to established guidelines and specific criteria.
• Prioritizes visits and services in a manner that will foster more efficient utilization of physician’s clinical staff, and patient’s time, as well as equipment and facilities.
• Obtains and enters into the computer-based patient registration/scheduling system, demographic, insurance and other related patient information.
• Obtains and verifies patient insurance coverage and follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits.
• Follows up to correct discrepancies as required.
• Telephones and/or notifies patient of appointment times.
• Provides patient with standard information regarding their personal preparation for scheduled procedures and services.
• Mails patient information packets to patients.
• Transcription of paper orders when applicable.
• Assesses patients’ financial needs and directs accordingly to financial counseling and refers to appropriate person or area.
• Provides a variety of related clerical duties, such as retrieving medical and other records, faxing, collating, typing, transcribing, taking and relaying messages, etc.
• Maintains accurate and timely records, logs, charges, files and related information as required.
• Collection of patient liabilities including deductibles, copays, coinsurances, self-pay payments, cosmetic procedure payments, and patient balances as appropriate, prior to or on the date of service.
• Obtains patient and witness signatures for all paperwork, including but not limited to Consent to Treat, HIPAA, Privacy, Medicare Rights, Important Message for Medicare, Patient Rights, etc.
• Reviews work queues to ensure accurate and timely billing.
• Monitors and maintains Patient Access and Revenue Cycle Work queues.
• Maintains scheduling and/or registration accuracy rate of 97% or above.
• All Responsibilities are essential job functions unless otherwise noted.

Position Qualifications

• License/Certification/Education: Required: High School Diploma Required. Preferred: Associate or Bachelor’s Degree in Business or Healthcare related field preferred.
• Must work every other weekend and Holidays. Also, must be available to train on first and second shift the first 5-6 weeks.
• EPIC training classes are in Worcester for the first two weeks 8am-4:30pm.
• Position is 3:00pm-11:30pm. Hours can vary slightly depending on departmental need. Work schedule days are below. Week A 3:00pm-11:30pm Friday Sunday Week B 3:00pm-11:30pm Friday Saturday

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other.

Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.

At UMass Memorial Health, everyone is a caregiver.

No matter their responsibilities or title, every employee or "caregiver" fills an important role for our patients and their families every day.

Who is a caregiver? It's not just the person who delivers the care. It's all the people who make it work … and make it better. Caregivers give everything that helps patients heal, from expertise to extra attention.

They give clean, comfortable rooms. Fast, accurate answers. And an easier, less stressful experience.

They give warm, reassuring smiles, and helping hands.

We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, our community and each other. And everyone, in their own unique way, plays an important part, every day.