ED Patient & Family Navigator

UPMC; Farrell (Mercer County); On-site; USD 42,000 - 64,000; Full time

Job summary

UPMC Horizon - Shenango Valley is seeking a Patient & Family Concierge for the Emergency Department to support patients and families in a fast-paced environment. The role runs full-time from 8 a.m. to 8 p.m.

and involves coordinating patient movements, escort services, meal delivery per dietary needs, and safe transport across departments. The position emphasizes compassionate patient greeting, confidentiality, and adherence to hospital policies.

Responsibilities

• Destination Coordination: Greets patients and families warmly, provides directions and escort assistance to ensure arrival at the correct destination, shares patient info appropriately while protecting confidentiality, offers parking discounts and passes, assists with parking cashier functions, tracks patient belongings on admission.
• Environmental Services: Cleans, tidies, replaces linens, and maintains patient rooms and common areas; replenishes supplies, makes beds, checks for cleanliness and maintenance needs.
• Dietary Services: Delivers meals per diet orders, follows HACCP and safety guidelines, operates food service equipment, delivers meals and nourishments to patients or guests.
• Transportation Services: Transports patients and equipment between units, records data, inspects vehicles, reports issues, and coordinates with maintenance as needed.
• Telehealth Cart Retrieval and Set Up: Retrieves telehealth cart, sets up in patient room for scheduled visits, decontaminates cart after use, performs weekly testing of cart and software, and escalates concerns.
• Supply & Equipment Management: Orders and stocks supplies to unit level, distributes supplies and equipment, maintains refrigerators and logs, inventories pumps and monitors expiration dates in collaboration with supply chain.
• General: Answers phones, responds to call lights, interacts with patients, rounds hourly, distributes daily care plans, prompts mobility with staff support, follows hand hygiene and infection control, adheres to incident reporting, upholds UPMC values, and ensures portal navigation support.

Job description

UPMC Horizon - Shenango Valley is seeking a Patient & Family Concierge for the Emergency Department to support patients and families in a fast-paced environment. The role runs full-time from 8 a.m. to 8 p.m.

and involves coordinating patient movements, escort services, meal delivery per dietary needs, and safe transport across departments. The position emphasizes compassionate patient greeting, confidentiality, and adherence to hospital policies.