ED Command Center Tech - Emergency Department

Wellstar Health Systems; Austell (GA); On-site; USD 25,000 - 36,000; Part time

Job summary

Wellstar Health System is seeking an ED Command Center Tech to support the Kennestone Emergency Department. This PRN role covers multiple shifts, coordinating EMS communications and ED patient flow under supervision.

The position requires a high school diploma or GED, plus EMT-related certifications may be preferred. Strong communication, terminology, and documentation skills are essential to ensure timely patient care and proper ED operations.

Qualifications

• Clear speaking voice and strong English communication are essential.
• Excellent phone communication skills and customer service are required.
• Basic medical terminology and keyboard skills are needed to document EMS data.

Responsibilities

• Communicates with pre-hospital providers (EMS, Fire, Police).
• Enter EMS information into the electronic medical record and manage documentation.
• Coordinate bed assignment and notify coordinating staff for EMS arrivals.
• Monitor communications and maintain logs and diversion status as directed.

Skills

Clear speaking voice

Phone communication

Medical terminology

Keyboard skills

Multitasking

Customer service

Education

High School Diploma/GED

Nursing certificate (if applicable)

Job description

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work ShiftVarious (United States of America)

The Emergency Department at Cobb Hospital has an exciting opportunity for a ED Command Center Tech! This position is PRN, candidate must be able to work all shifts (various).

Job Summary

Manages communications from prehospital providers for Kennestone Emergency Department (ED). Effectively coordinates hospital response to the needs of the pre-hospital patient under the direction of the Kennestone ED Patient Flow Coordinators and EMS Coordinator.

Core Responsibilities and Essential Functions

• Communicates with pre-hospital providers (Emergency Medical Services, Fire Departments, Police)
• Document EMS communications on designated communication tool
• Relay order requests from EMS providers to the ED Physician. Advocate for the pre-hospital patient. Coordinate direct communication with physician when indicated or requested.
• Notifies Patient Flow Coordinator when the pre-hospital patients condition warrants a response from the hospital before they arrive. Activation of teams, clearing of rooms, security response, etc
• Obtain enough information from incoming EMS units to make treatment, destination decisions.
• Coordinates patient bed assignment with assessment/ patient flow nurse. Blocks beds on the ED tracking board for EMS patients as per Patient Flow Coordinator or designee.
• Maintains records as required by regulating agencies
• Enters pre-hospital information into the electronic medical record, to include EMS agency, patient age/sex, complaint, vitals, treatment provided, and special circumstances.
• Accepts EMS trip sheets for patients no longer in the ED. Forwards trip sheets to the appropriate patient care area.
• Communicates available resources to EMS providers and governmental agencies. Enter diversion status into Diversion Web Sites as directed by the ED Patient Flow Coordinator / ANM/ Manager/ or Director. Communicate diversion status directly to EMS via phone or automated system.
• Appropriately completes logs as directed. Logs include, but are not limited to the Trauma log book, diversion entries, incoming transfer referrals, hourly trauma diversion, ER to ER physician referrals, and STEMI alerts.
• Consult ED Physician/Patient Flow Coordinator on all potential diversion patients. Assumes responsibilities for other duties assigned by management
• Forwards concerns or questions about EMS delivery of care to the EMS Coordinator.
• Provides summary reports to the EMS Coordinator including number of EMS calls.
• Maintains paper supplies, work area, radio communication equipment.
• Maintains a clean EMS entrance. Cleans EMS backboards/equipment and maintains appropriate EMS linen levels. Maximize communication with the EMS community.
• Monitor local Fire/EMS radio frequencies in order to maintain awareness of what is going on in the community.
• Notify Patient Flow Coordinator about communication from Weather Radio or critical incidents in the community (mass casualty, potential HAZMAT, natural disasters, etc.)
• Uses mass notification programs to activate team responses for the following: Trauma patients
• HAZMAT, Plan Orange
• Diversion status for EMS
• Stroke patients/ stroke intervention patients
• Disaster, Plan Delta
• Performs other duties as assigned
• Complies with all WellStar Health System policies, standards of work, and code of conduct.

Required Minimum Education

High School Diploma General or GED General or Other / Certificate Nursing

Required Minimum License(s) and Certification(s)

All certifications are required upon hire unless otherwise stated.BLS - Basic Life Support or ARC-BLS - Amer Red Cross Basic Life Support or BLS-I - Basic Life Support - InstructorEMT-ADV - EMT-Advanced or EMT-BASIC - EMT-BASIC or EMT-INT - EMT-Intermediate or NREMT - NREMT or PARA - Paramedic

Required Minimum Experience

Minimum 2 years in the pre-hospital arena or emergency department is preferredParamedic Certification and experience is preferredCardiac monitoring experience as a Paramedic is preferredExperience as a 911 dispatcher preferred, PBX skill is preferred

Required Minimum Skills

Clear speaking voiceCommand of the English languageExcellent phone communication skillsStrong background in medical terminology, keyboard skillsAbility to multi-taskSuperior customer service skillsSuccessfully complete and remain current with clinical competencies.

Join us and discover the support to do more meaningful work-and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.