ED Care Coordinator RN or SW, Day Shift, OP Care Navigation

Adventist HealthCare; Silver Spring (MD); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Tuition reimbursement

Paid time off

Employer retirement contribution

Job summary

Adventist HealthCare is looking for an experienced ED Care Navigator for our OP Care Navigation department in Silver Spring, Maryland. The ideal candidate will embrace our mission to provide comprehensive care and connect patients with necessary community resources.

This full-time role requires strong communication skills, nursing experience, and empathy towards vulnerable patients. Responsibilities include collaborating with multidisciplinary teams and ensuring safe patient discharge plans.

Qualifications

• 1-3 years' experience in acute care setting, preferably case management.
• Maryland RN licensure required.
• BLS certification.

Responsibilities

• Identify high-risk patients needing support.
• Collaborate with ED staff and develop comprehensive plans.
• Act as a patient advocate for community resources.

Skills

Empathy

Communication skills

Knowledge of community resources

Organizational skills

Time management

Problem solving

Education

Registered Nurse (RN) with associate degree

Bachelor's degree preferred

Job description

White Oak Medical Center

White Oak Medical Center seeks to hire an experienced ED Care Navigator for our OP Care Navigation department who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing.

Responsibilities

• Identify patients who are vulnerable, high risk for readmission within 30 days of discharge, and/or high ED utilizers requiring additional support and connections to community resources.
• Collaborate with patients, ED staff, ED physicians, and community providers to develop a comprehensive plan of care for safe discharge and complete required documentation in a timely and accurate manner.
• Act as a patient advocate by identifying and connecting patients to the most appropriate community resources; maintain a directory of available services by geographic area and update others about new services; consult with others to identify potential community resources for resolving client health, psychosocial, or financial barriers.
• Collaborate with behavioral health team and other community groups to ensure patients are connected to the most appropriate mental health programs in the community.
• Identify patients with admitting orders still in the ED; interview and complete assessment on patients/family members to formulate a plan of care prior to transferring to a unit.
• Collaborate with ED interdisciplinary team to create CRISP Care Alerts for complex and high utilizing patients.

Qualifications

• Empathic toward individuals’ complex health needs and their families.
• Strong communication and customer service skills.
• Knowledge of community resources.
• Strong writing skills.
• Strong organizational skills: able to develop workflows to create more efficient processes.
• Ability to work in a fast‑paced environment while managing multiple priorities and maintaining professionalism.
• Excellent time management skills.
• Ability to problem solve and exercise professional judgment.
• Graduate of an accredited school of nursing with a minimum associate of science degree required; bachelor’s degree preferred.
• 1–3 years’ experience in acute care setting with at least one year as case manager, discharge planner, or care coordinator desired.
• Maryland RN licensure, BLS.

Work Schedule

Employment Type: Full‑time

Hours per Week: 36 hours/week

Typical Daily Schedule: Three 12‑hour shifts – Day Shift

Shift Type: Rotating Day Shift – Weekends and Holidays

Holiday Requirements: Follow company holiday calendar

Shift Differentials: Yes

Pay Range

$34.58 – $55.76

Under the Fair Labor Standards Act (FLSA)

United States of America (Non‑Exempt)

Benefits

• Work life balance through non‑rotating shifts.
• Recognition and rewards for professional expertise.
• Free employee parking.
• Medical, prescription, dental, and vision coverage for employees and eligible dependents effective on date of hire.
• Employer‑paid short‑ and long‑term disability, basic life insurance, and AD&D; short‑term disability buy‑up available.
• Paid time off.
• Employer retirement contribution and match after 1 year of eligible employment with a 3‑year vesting period.
• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long‑term care, and critical illness & accident insurance.
• Subsidized childcare at participating childcare centers.
• Tuition reimbursement.
• Employee assistance program (EAP) support.

Equal Employment Opportunity

Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission‑centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law.

Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs. Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.

Tobacco and Drug Statement

Tobacco use is a well‑recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants who either state that they are nicotine users or who test positive for nicotine and drug use. While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result. Adventist HealthCare will withdraw offers of employment to applicants who test positive for cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re‑apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow‑up testing.

COVID‑19 Vaccination

Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID‑19 before commencing employment. Applicants may be required to furnish proof of vaccination.