eContracting Operations Supervisor

Mercedes-Benz Financial Services USA LLC

Fort Worth (TX)

On-site

USD 85,000 - 110,000

Full time

2 days ago

Be an early applicant

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Benefits offered by this job

401(K) with match

Generous vacation and personal time

Car program

Job summary

Mercedes-Benz Financial Services USA LLC in Fort Worth, TX, is seeking an eContracting Operations Supervisor to lead a Specialists team, oversee daily eContracting operations, analyze performance, and coordinate with vendors and internal teams for strategic initiatives.

You will ensure compliance with MBFS policies, drive process improvements, and support funding requirements while managing stakeholder communications and meeting logistics.

Qualifications

Applicants must be legally authorized to work in the U.S. at the time of application.
This position requires a minimum of 3 years of overall work experience.
Preferred experience includes: Funding 2 years; Vendor Management 1 year.

Responsibilities

Lead, coach, and develop a team of Specialists supporting eContracting initiatives and drive performance.
Oversee daily eContracting operations ensuring accuracy, efficiency, and compliance with MBFS requirements.
Analyze reporting to identify trends, risks, and opportunities and provide actionable insights.
Act as primary liaison for external vendors and internal stakeholders to ensure alignment and execution of activities.
Drive eContracting strategy through cross-functional collaboration and coordinate meetings and deliverables.
Ensure adherence to MBFS policies, funding requirements, and regulatory standards and provide guidance on process and system functionality.

Skills

Analytical skills

Problem solving

Presentation skills

Project management

PC skills

Education

High School Diploma/(GED)

Tools

Microsoft Office

Job description

Aufgaben

About Us:

Who is Mercedes-Benz Financial Services?

Mercedes-Benz Financial Services, part of the global company Mercedes-Benz Mobility AG is the captive financing and mobility solutions company of the global luxury automobile manufacturer, Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle.

Why work at Mercedes-Benz Financial Services?

Working at Mercedes-Benz Financial Services is more than a job – it’s an opportunity to join an innovative team where you are valued for your contributions. As an employee, you will experience career development in a positive, employee-centric environment. We’re a global company that not only offers best-in-class products to our customers but also best-in-class benefits to our employees. Our employees experience a comfortable, friendly environment and relaxed, inclusive culture.

Benefits

When working at Mercedes-Benz Financial Services, you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life.

As a new employee, you will have the opportunity to take advantage of the following benefits that go beyond – beginning day one:

Get Rewarded! Competitive salary plus an annual bonus based on company performance and/or personal yearly performance

Need a vacation? How about just some time for YOU! In addition to our vacation time, you’ll receive fifteen (15) additional corporate holidays, which will allow you to celebrate religious holidays or escape to the spa! Designed to be flexible, we let you decide which days are most important to you!

Ride in Style - All employees are eligible to participate in the Mercedes-Benz Employee Lease Program

We want you to be healthy! Outstanding medical, dental, and vision insurance, employer-paid short and long term disability plus on-site exercise facilities

Is your family growing? Enjoy generous paid Family Leave Programs - Six Weeks for New Parents; Adoption Expense Reimbursement Programs - up to $6k per child

Want to go back to school? Tuition Assistance Scholar Program - receive up to $8k in vouchers to complete business-related coursework

$6k for undergraduate
$8k for graduate

Job Overview

The eContracting Operations Supervisor leads ongoing eContracting initiatives that advance the digitalization of the contracting process for Mercedes-Benz Financial Services. This role manages vendor, dealer, and field relationships; supports DMS switches and buy/sell activities; and leads the review of enhancements and automation opportunities to further develop the solution in alignment with business and compliance needs. The Supervisor leads a team of representatives who support the execution and advancement of the eContracting strategy. The Supervisor also ensures adherence to MBFS processes and protocols, including proper documentation and secure data storage. The Supervisor works closely with the eContracting and Contract Originations teams to move strategic initiatives forward. Responsibilities include facilitating brainstorming and strategy discussions, reviewing compliance requirements with internal stakeholders and external vendor partners, analyzing reporting, identifying digital creation and signing trends, and providing recommendations based on findings. This position also coordinates stakeholder meetings, prepares agendas, documents meeting notes, and communicates next steps. In addition, the Supervisor provides operational support for eContracting processes in close collaboration with Funding and Credit Operations Management. The role requires subject matter expertise, a current understanding of eContracting and funding requirements, and the ability to identify potential performance, legal, or process impacts as issues arise.

Responsibilities

Lead, coach, and develop a team of Specialists supporting eContracting initiatives. Drive performance through coaching, productivity monitoring, performance management, and employee engagement while fostering a “Customer One” service culture. (30%)
Oversee daily eContracting operations, ensuring eContracting activities are executed accurately, efficiently, and in compliance with MBFS requirements. Provide ongoing operational support, troubleshoot issues, and maintain continuity across all eContracting processes. (25%)
Analyze reporting to identify trends, risks, and opportunities related to eContracting performance and dealer adoption. Provide actionable insights and recommendations to improve efficiency, increase digital utilization, and support ongoing process improvements. (20%)
Act as the primary liaison for external vendors and internal stakeholders, including DMS providers, Deal Exchange partners, DRMs and cross-functional teams (Funding, IT, Legal, Contract Originations). Ensure alignment, coordination, and execution of required activities. (10%)
Drive eContracting strategy through cross-functional collaboration, including leading projects, managing enhancements, supporting DMS integrations, and facilitating strategy discussions. Coordinate meetings, track deliverables, and ensure timely execution of initiatives. (10%)
Ensure adherence to MBFS policies, funding requirements, and regulatory standards. Maintain documentation, support compliance reviews, and identify potential risks. Serve as the eContracting subject matter expert, providing guidance on process, system functionality, and business impacts. (5%)

Qualifikationen

Qualifications

Applicants must be legally authorized to work in the U.S. at the time of application. Relocation assistance will not be provided for this position.

This position requires a minimum of 3 years of overall work experience. Preferred experience includes:

Business-General: 3 years
Funding: 2 years
Vendor Management: 1 year

Education

High School Diploma/(GED) is required.

Skills

Analytical skills
- Ability to collect data and establish facts and identify trends and variances
PC skills
- Microsoft Office
Presentation skills
Problem Solving skills
Project Management Skills

Additional Skills

Knowledge of NFA, Alfa, COS, eDiscounting, eContracting, FAW, and MB Advantage (preferred)
Attention to detail
Communication skills
Problem solving and analysis
Teamwork and collaboration
Planning and organizing
Detail oriented
Strategic thinking

Recommended Prerequisites

Discounting Supervisor; Retail Credit; Collections Team Leader/Supervisor; Customer Service Team Leader/Supervisor

Mercedes-Benz Financial Services offers competitive salary, performance-based bonuses and a full suite of benefits including 401(K) with match, generous vacation and personal time, a Mercedes-Benz car program as well as flexible work arrangements.

EEO/Minorities/Females/Disabled/Vets

Benefits