Economic Support Worker

WCA: Wisconsin Counties Association; Marinette (WI); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Paid time off

Retirement benefits (WRS)

Job summary

Wisconsin Counties Association is seeking a County-level position focused on economic support tasks and public assistance program administration. The role involves explaining program benefits, determining eligibility through interviews, and referring clients to appropriate services, while serving as a call-center liaison for the Bay Lake Consortium.

The ideal candidate has a High School diploma and 3 years in human services with a valid driver's license.

Qualifications

• High School diploma required.
• Three years experience in a human service agency or related setting.
• Interviewing/interrogation experience in human services capacity is preferred.
• Will complete Income Maintenance New Worker Training through WI DHS within 6 months.

Responsibilities

• Explain requirements and benefits of public assistance programs to customers.
• Conduct interviews to determine eligibility for assistance.
• Refer customers to other agencies/services when appropriate.
• Serve as call-center agent for Bay Lake Consortium.

Skills

Interviewing experience

Public assistance knowledge

Driver's license

Customer service experience

Education

High School diploma

Job description

Job Description

Perform economic support tasks essential to delivery of services and administration of programs, including but not limited to: explain requirements and benefits of public assistance programs to customers/public; conduct interviews to determine eligibility for assistance; refer customers to other agencies/services when appropriate, etc. Serve as call-center agent for Bay Lake Consortium. Qualifications: High School diploma; three years-experience in human service agency, service provider setting or interviewing/interrogation experience in human services capacity; insurance acceptable driver’s license; complete Income Maintenance New Worker Training through WI DHS within 6 months of employment. 40 Hours/Week. $23.92 – $29.02 per hour. Health, Dental and Life Insurance; Paid Time Off; WRS, etc. EOE. ADA. Bilingual applicants encouraged to apply!

Application Deadline

2026-08-31

Job Type

County