ELIGIBILITY WORKER

Isanticountymn; Cambridge, Northern (MN, KY); Hybrid; USD 56,000 - 73,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

12 paid holidays per year

PERA contributions

Job summary

Isanti County is seeking an Eligibility Worker to interview applicants and determine initial and ongoing eligibility for federal and state public assistance programs in Cambridge, MN. The role supports clients with inquiries, explains procedures, and maintains client accounts using multiple state systems.

The position is full-time, on-site, with a standard schedule Monday–Friday, and offers a comprehensive benefits package including health, dental, vision, and retirement contributions.

Qualifications

• High School diploma or GED and moderate experience assisting the general public with the application and eligibility process of assistance programs, explaining programs and forms, providing administrative support, or equivalent combination of education and experience.

Responsibilities

• Assists the general public by phone, email, and in person; answers questions and provides information; directs inquiries to the appropriate resource as needed; explains application procedures to individuals or groups; interviews and determines eligibility of clients for income maintenance programs, emergency assistance, SNAP, all cash programs, medical assistance, child care assistance, long term care, IV-E and adoption assistance, group residential housing, and County burials.
• Obtains verifications and reviews various computer information systems; maintains and updates ongoing eligibility and correct benefit amounts in client accounts.
• Completes and Submits Fraud Referrals to the Welfare Fraud Investigator; determines overpayments; maintain up to date knowledge of federal and state regulations by researching related manuals and documents.
• Performs other related duties as assigned.

Education

High School diploma or GED

Tools

MAXIS

MMIS

MEC2

PRISM

ISDS

SIR

SMI

Job description

INTERNAL AND EXTERNAL JOB POSTING
Position:Eligibility Worker
Department:Health and Human Services
Location: Cambridge, MN
Job Type:Full-time (40 hours per week)
Work Schedule: Monday through Friday, 8:00 a.m. to 4:30 p.m.
Work Setting: On site, regular in-person attendance required
FLSA Status: Non-Exempt
Union: Teamsters Local 320 Family Services Union

Compensation

• Expected 2026 Hiring Range: $27.02 - $28.81 per hour ($56,201.60 - $59,924.80 annually), depending on qualifications, relevant experience, and internal equity.
• Full Range: $27.02 – $34.91 per hour ($56,201.60 – $72,612.80 annually), with the potential for additional longevity-based pay.

• Posted: Thursday, August 20, 2026

Benefits
Isanti County offers full-time employees a comprehensive benefits package, including:

• Health, dental, and vision insurance
• Flexible Spending Accounts for health and dependent care
• Life insurance (basic coverage for yourself plus optional voluntary coverage)
• Long-term disability insurance
• Paid Time Off, including vacation, sick, and personal leave
• 12 paid holidays per year
• Deferred compensation plans
• Public Employee Retirement Association (PERA) contributions from both employer and employee
• Employee Assistance Program (EAP)
• Employee Wellness Program

General Definition of Work: Performs work interviewing applicants to determine initial and ongoing eligibility for federal and state public assistance programs for county residents, assisting clients with inquiries and explaining application procedures, maintaining, and updating accounts and computer systems, completing reports, and related work as apparent or assigned.

Work is performed under the supervision of the Financial Assistance Supervisor.

Essential Functions

• Assists the general public by phone, email, and in person; answers questions and provides information; directs inquiries to the appropriate resource as needed; explains application procedures to individuals or groups; interviews and determines eligibility of clients for income maintenance programs, emergency assistance, SNAP, all cash programs, medical assistance, child care assistance, long term care, IV-E and adoption assistance, group residential housing, and County burials.
• Obtains verifications and reviews various computer information systems; maintains and updates ongoing eligibility and correct benefit amounts in client accounts.
• Completes and Submits Fraud Referrals to the Welfare Fraud Investigator; determines overpayments; maintain up to date knowledge of federal and state regulations by researching related manuals and documents.
• Performs other related duties as assigned.

Minimum Qualifications

• High School diploma or GED and moderate experience assisting the general public with the application and eligibility process of assistance programs, explaining programs and forms, providing administrative support, or equivalent combination of education and experience.

Special Qualifications

• None.

Required Knowledge, Skills, and Abilities

• Knowledge of basic mathematics and office procedures and practices.
• Knowledge of workplace diversity human behavior.
• Knowledge of Federal and State policies and procedures relating to appropriate social services activities.
• Knowledge of interviewing techniques.
• Knowledge and implementation of agency programs, operations, policies and procedures and available community resources (i.e.: MAXIS, MMIS, MEC2, PRISM, ISDS, SIR, SMI).
• Knowledge of federal and state regulation using the Combined Manual,
• Knowledge of the laws and rules pertaining to data privacy and its implications.
• Knowledge of all cash, SNAP, Medical Assistance, Child Care Assistance, Housing Support, Emergency Assistance, IV-E and Adoption Assistance programs, and related documents.
• Skill and familiarity with computers.
• Ability to prioritize, organize and coordinate job activities with deadlines
• Ability to work independently.
• Ability to accept and profit by supervision.
• Ability to comprehend and follow oral and written instructions.
• Ability to communicate clearly and effectively, both orally and in writing.
• Ability to easily adapt to continuous changes in policy and procedures.
• Ability to manage, calculate, and distribute Emergency Assistance Funds.
• Ability to adapt to continuous, stressful and massive changes in the federal and state programs administered by department.
• Ability to prepare and gather proper information and documents for fraud referrals and appeal hearings.
• Ability to decelerate aggressive and potentially aggressive clientele.
• Ability to be aware of other clients and co-workers safety while working with volatile clients.
• Ability to make decisions while remaining objective.
• Ability to navigate through MAXIS, MMIS, PRISM, METS, and MEC2 while processing detailed information accurately and rapidly.
• Ability to establish and maintain accurate and systematic records and to prepare reports from such records as required.
• Ability to enforce policy.
• Ability to establish and maintain effective working relationships with co-workers, clients, community organizations and the public.
• Ability to maintain a regular and timely work attendance.

Working Conditions

Physical Requirements and Activity
This work requires the occasional exertion of up to 25 pounds of force; work regularly requires sitting, speaking or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires standing, walking, stooping, kneeling, crouching or crawling, reaching with hands and arms and pushing or pulling.

Sensory Requirements
Work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound.

Sensory Utilization
Work requires preparing and analyzing written or computer data and observing general surroundings and activities.

Environmental Conditions
Work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).

The statements in this class description are intended to describe the general nature and level of work being performed by incumbent(s) assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Mission Working Together to Deliver Quality Services that are Valued by the
Community, Today and For Generations to Come.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.