Economic Support Specialist 1

State of Georgia; Atlanta (GA); On-site; USD 29,000 - 39,000; Full time

Job summary

The State of Georgia is hiring an Economic Support Specialist 1 within the Department of Community Health to determine initial and ongoing eligibility for Medicaid programs. You will review personal and financial data, manage a high caseload, and ensure accurate data entry and responsive customer service.

Qualifications include a high school diploma or GED (or 90 quarter hours) and the ability to work non-traditional hours with travel.

Qualifications

• High school diploma or GED and one year of customer contact/interaction.
• OR completion of 90 quarter hours (60 semester hours) at an accredited college or university.
• Preferred: 2-3 years Medicaid policy knowledge and GA Gateway experience.

Responsibilities

• Accepts applications and determines initial and ongoing eligibility for various Medicaid classes.
• Record and evaluate personal and financial data from individuals.
• Manage at least 50 cases a month.
• Adhere to daily work schedule and attendance standards.
• Calculate budgets manually and with standard devices.
• Answer a high volume of incoming calls from customers.
• Be flexible with work assignments and multitask.
• Key in a high volume of data using office hardware/software.
• Provide professional, courteous customer service to internal and external customers.

Skills

Bachelor's degree

2 years customer screening

Medicaid experience

New Hire Policy Training

Non-traditional schedule

Katie Beckett policies

Basic math

Travel required

Georgia Driver’s License

Reliable transportation

MS Office (Excel/Word/PowerPoint)

Education

Bachelor's degree

High School diploma/GED

Tools

MS Office

Job description

Explore a World of Opportunity with the State of Georgia!

We are the force that drives Georgia!
Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens!
Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Explore a World of Opportunity with the State of Georgia!

We are the force that drives Georgia!
Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens!
Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Job Title: Economic Support Specialist 1

Job Title: Economic Support Specialist 1

Agency: Department of Community Health

Job Requisition ID: JR0000003072

Shift: Not Applicable (United States of America)

Compensation Details: $28,571.29- $38,500

Job Description:

ESSENTIAL DUTIES and RESPONSIBILITIES:

Accepts applications and determines initial and ongoing eligibility for various classes of ABD Medicaid assistance specializing in Katie Beckett Medicaid .

Record and evaluate personal and financial data obtained from individuals.

Manage at least 50 cases a month.

Adheres to assigned daily work schedule, meets attendance standards as outlined in DCH policy.

Calculates budgets manually and using appropriate devices.

Ability to answer a high volume of incoming calls from customers.

The capability of being flexible with work assignments and the ability to multitask.

Keys in a high volume of data using standard office hardware and software.

Provide professional, courteous, and helpful customer service to our internal and external customers.

Performs other professional responsibilities as assigned.

Minimum Qualifications

High school diploma or GED AND One year of related experience which involved customer contact/interaction.

OR

Completion of 90 quarter hours (60 semester hours) at an accredited college or university.

Preferred Qualifications:

Preference may be given to candidates who, in addition to meeting the minimum qualifications, possess the following:

• Possess 2 - 3 years of knowledge and experience in current Family Medicaid policy.
• Possess 2 - 3 years of experience processing Family Medicaid in GA Gateway

Key Skills & Qualifications:

In addition to meeting the minimum qualifications applicants must possess the following:

• Bachelor's degree from an approved accredited college
• Two (2) years of experience screening or interviewing customers/clients as a regular part of the position
• Medicaid experience or comparable program experience
• Must pass the Mandatory New Hire Policy Training
• Must be able to work a non-traditional work schedule. A non-traditional schedule may include early mornings, late evenings, or weekend work.
• Novice level of understanding Katie Beckett policies and procedures
• Must be able to perform simple math calculations.
• Frequent traveling and overnight stays
• Have a valid Georgia Driver’s License
• Must have reliable transportation for work, traveling to meetings and for other official business for the agency.
• Intermediate or advanced knowledge of Microsoft Office Products to include Excel, Word, and PowerPoint

Minimum Qualifications

High School diploma/GED and one (1) year of job-related customer contact/interaction experience.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.
Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.