Economic Stability Supervisor

State of Louisiana; Baton Rouge (LA); On-site; USD 69,773,000 - 83,483,000; Full time

Benefits offered by this job

Parental Leave

Holidays and Leave

Retirement benefits

E-Verify participation

Job summary

Louisiana Department of Health is seeking a dedicated Supervisor to lead the Economic Stability team in Tangipahoa Parish. The role oversees staff delivering essential benefits such as SNAP, FITAP, Kinship Care Assistance, and STEP, guiding performance and ensuring accurate benefit delivery.

The position requires substantial experience in economic stability social services, with a focus on policy interpretation, training, and program integrity.

Qualifications

• Six years of economic stability social services experience or three years with a bachelor's degree, etc.
• Experience with SNAP/FITAP/Kinship Care Assistance/STEP programs preferred.
• Ability to supervise staff and manage performance.
• Knowledge of program policies and eligibility procedures.

Responsibilities

• Supervises Social Service Analysts and an Economic Stability Specialist, including staff training, performance management, leave approval, conflict resolution, and oversight of unit operations.
• Leads the resolution of client and staff disputes by interviewing and investigating issues to ensure timely resolutions.
• Reviews cases and subordinate work for accuracy and timeliness in determining eligibility for SNAP, FITAP, Kinship Care, and STEP benefits.
• Ensures accurate data entry and case maintenance in LITES, including verification and documentation review.
• Provides policy guidance and training to staff and coordinates with regional specialists.
• Compiles and analyzes statistical and management reports and strengthens community partnerships to expand client services.

Skills

Staff supervision

Policy guidance

Data entry

Program knowledge

Education

Bachelor's degree

Advanced degree

Job description

About This Job

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.

Join the Economic Stability and Self‑Sufficiency team as a Supervisor

and lead the daily operations of a parish or district office serving individuals and families in need. This role oversees staff who deliver critical financial and supportive benefits through programs such as SNAP, FITAP, Kinship Care Assistance, and STEP. The position offers the opportunity to guide staff performance, ensure accurate and timely benefit delivery, and manage complex federal and state program requirements, making a direct impact on community well‑being while supporting program integrity and compliance.

Please note: Applicants must clearly describe their experience with specific Economic Stability, Medicaid programs, etc. and/or identify the section or unit in which they performed economic stability social services work (e.g., SNAP/Economic Stability, Child Care Assistance Program, Strategies to Empower People, Family Independence Temp Assistance, Medicare/Medicaid, etc.) within their job duties. Failure to include this information may result in the application being deemed ineligible for further consideration.

Minimum Qualifications

• Six years of economic stability social services experience; OR
• Six years of full‑time work experience in any field plus three years of economic stability social services experience; OR
• A bachelor's degree plus three years of economic stability social services experience; OR
• An advanced degree in a social sciences field, business, public, or health administration plus two years of economic stability social services experience.

Experience Substitution

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full‑time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Duties

• Supervises Social Service Analysts and an Economic Stability Specialist, including staff training, performance management, leave approval, conflict resolution, and oversight of unit operations, which may span multiple parishes.
• Leads the resolution of client and staff disputes, complaints, and conflicts by conducting interviews, investigating issues, and ensuring timely and appropriate resolutions.
• Reviews cases and subordinate work for accuracy, timeliness, and completeness in determining eligibility for SNAP, FITAP, Kinship Care Assistance, and STEP program benefits.
• Ensures accurate data entry and case maintenance in the Louisiana Integrated Technology for Eligibility System (LITES), including verification, documentation review, and identification of error trends with corrective action implementation.
• Provides policy guidance and training to staff by maintaining up-to-date knowledge of program policies, interpreting procedures, coordinating with regional program specialists, and participating in required professional development and disaster readiness training.
• Compiles and analyzes statistical and management reports, supports administrative functions in the absence of the ES Manager, and builds partnerships with community providers to strengthen referral processes and expand client services.

Position‑Specific Details

Location: Medical Vendor Administration / Economic Stability Region 9 / Tangipahoa Parish

Appointment Type: This position may be filled as a Probationary appointment, Promotional appointment, Job appointment (temporary appointment that may last up to 48 months), or Detail to Special Duty

Cost Center: 3052130109

Position Number(s): 50689539

Compensation: Economic Stability Supervisor - $24.35 hr / $ 1,948.00 biweekly

Contact Information

Samantha Johnson

[e-mail]

LA Department of Health (LDH)

Division of Human Resources

PO Box 4818

Baton Rouge, LA 70821

225-342-6477

This organization participates in E-Verify, and for more information on E-Verify, please contact DHS at 1-888-464-4218.

LDH supports Louisiana's commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities.

LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non‑merit factor.

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

Insurance Coverage

More information can be found at https://info.groupbenefits.org/

Parental Leave

Up to six weeks paid parental leave

More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave

• New Year's Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veteran's Day,
• Thanksgiving Day and Christmas Day.
• Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement

State of Louisiana Employees Are Eligible To Participate In Various Retirement Systems (based On The Type Of Appointment And Agency For Which An Employee Works). These Retirement Systems Provide Retirement Allowances And Other Benefits For State Officers And Employees And Their Beneficiaries. State Retirement Systems May Include (but Are Not Limited To):

• Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
• Teacher's Retirement System of Louisiana (www.trsl.org),
• Louisiana School Employees Retirement System (www.lsers.net), among others

Information on Louisiana Works, Louisiana Rehabilitation Services is available here.