Economic Service Worker - Human Services / BFA - See Posting

State of West Virginia; Charleston (WV); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated professional to oversee economic assistance programs. This role involves processing applications, determining eligibility, and managing a caseload of clients. You will conduct interviews, evaluate financial information, and ensure clients receive the necessary support. If you are passionate about helping others and have a background in customer service or economic services, this position offers a rewarding opportunity to make a difference in the community.

Qualifications

• Bachelor's degree from a regionally accredited college or university.
• Experience in Economic Services work may substitute for required training.

Responsibilities

• Schedule and conduct interviews with clients regarding personal and financial information.
• Determine eligibility for services and maintain an up-to-date client caseload.

Skills

Client Interviewing

Data Evaluation

Customer Service

Education

Bachelor's degree

Job description

Under general supervision, perform at the full performance level in processing applications, ascertaining eligibility for, and overseeing a caseload for a variety of economic assistance programs including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers.

Responsibilities include:

1. Scheduling telephone and face-to-face interviews.
2. Conducting personal interviews with clients regarding their personal, financial, and social information.
3. Determining eligibility for services, maintaining an up-to-date client caseload, and referring clients to various supportive services and agencies when needed.
4. Obtaining repayment from clients who have been issued benefits erroneously.
5. Performing related work as required.

Location: Ohio, Brooke, and Hancock Counties

Application:

Click the APPLY Link To Apply Online.

Qualifications:

• Training: Bachelor's degree from a regionally accredited college or university.
• Substitution: Any combination of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers, or the public, and evaluating the data against established standards and guidelines may substitute for the required training on a year-for-year basis.
• Full-time or equivalent part-time paid experience performing customer service, telemarketing, retail, or clerical work may substitute for the required training on a year-for-year basis.
• Successful completion of college coursework from a regionally accredited college or university may substitute for the required training on a year-for-year basis. Every thirty (30) credit hours of education will equal one (1) year of training.
• Experience in Economic Services work requiring program eligibility decisions may substitute for the required training at the rate of one (1) year of experience equals two (2) years of training.

Special Requirement:

A valid driver's license may be required.