Ecommerce Warehouse Operations Lead

American Exchange Group; New Jersey; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health & Wellness Benefits

401(k) Match

Health Savings Account

Flexible Spending Account

Job summary

American Exchange Group is seeking a Warehouse Manager for Ecomm Pros LLC in Somerset, NJ to lead day-to-day warehouse operations, oversee nine direct reports, and coordinate freelance staff, ensuring accurate receiving, inventory control, and e-commerce fulfillment.

This hands-on leader will drive process improvements, safety, SOPs, and financial oversight (AP/AR), aiming for on-time shipping and high customer satisfaction.

Qualifications

• 5+ years of warehouse, distribution, logistics, or e-commerce fulfillment experience.
• 2+ years of warehouse supervisory or management experience.
• Experience with e-commerce fulfillment, FBM, shipping, receiving, and inventory management.
• Familiarity with warehouse management systems (WMS), inventory platforms, and order management systems.
• Understanding of warehouse financial administration, including AP/AR oversight.
• Strong leadership, communication, organizational, and problem-solving skills.
• Ability to manage staffing levels, productivity, and operational priorities in a fast-paced environment.
• Knowledge of warehouse safety standards and OSHA compliance.
• Proficiency in Microsoft Office, Excel, and warehouse management software.

Responsibilities

• Oversee daily warehouse operations, including receiving, put-away, storage, picking, packing, shipping, and order fulfillment.
• Ensure timely and accurate processing of ecommerce orders (FBM) and other customer orders.
• Manage workflow, labor allocation, and operational priorities to meet daily and seasonal business demands.
• Maintain an organized, clean, safe, and efficient warehouse environment.
• Ensure warehouse equipment, including forklifts and material handling equipment, is properly maintained and operated safely.
• Directly manage and supervise nine employees across administrative, supervisory, and warehouse functions.
• Oversee AP/AR function, forklift operator, receiving team, Assistant Warehouse Manager, FBM operations, and general warehouse employees.
• Recruit, train, develop, and evaluate warehouse personnel.
• Coordinate freelance and temporary warehouse associates, including scheduling, onboarding, training, and performance oversight.
• Establish clear expectations, assign responsibilities, and hold team members accountable for performance.
• Foster a positive, productive, and team-oriented work environment.
• Oversee all inbound receiving activities, including unloading, inspection, verification, documentation, and system entry.
• Ensure inventory is accurately received, stored, tracked, and maintained within the warehouse management system.
• Maintain inventory accuracy through cycle counts, audits, and regular reconciliation.
• Investigate and resolve inventory discrepancies, shortages, damages, and receiving issues.
• Ensure proper inventory organization, labeling, bin locations, and space utilization.
• Oversee daily ecommerce fulfillment operations, including FBM order processing, picking, packing, labeling, and shipping.
• Ensure orders are fulfilled accurately and shipped within required customer and marketplace deadlines.
• Monitor order backlogs, fulfillment performance, and shipping exceptions.
• Coordinate with internal teams to resolve order issues and maintain customer service standards.
• Identify opportunities to improve fulfillment speed, accuracy, and overall productivity.
• Oversee the Accounts Payable and Accounts Receivable functions to ensure timely and accurate processing.
• Monitor operational expenses, warehouse-related costs, and labor spending.
• Ensure accurate documentation, reporting, invoicing support, and recordkeeping.
• Coordinate with management and accounting to resolve discrepancies and maintain financial accountability.
• Enforce all warehouse safety policies, OSHA requirements, and company procedures.
• Ensure forklift operators and warehouse associates follow established safety protocols.
• Develop, implement, and maintain Standard Operating Procedures (SOPs) across warehouse functions.
• Monitor productivity, labor utilization, inventory accuracy, and fulfillment performance.
• Identify operational inefficiencies and implement process improvements.
• Provide regular operational updates and performance reporting to senior management.

Skills

Warehouse operations

People management

Communication

Excel

Problem solving

Tools

WMS

Accounting software

Job description

American Exchange Group is seeking a Warehouse Manager for Ecomm Pros LLC in Somerset, NJ to lead day-to-day warehouse operations, oversee nine direct reports, and coordinate freelance staff, ensuring accurate receiving, inventory control, and e-commerce fulfillment.

This hands-on leader will drive process improvements, safety, SOPs, and financial oversight (AP/AR), aiming for on-time shipping and high customer satisfaction.