eCommerce User Experience (UX) Designer

thyssenkrupp Materials NA; Southfield (MI); On-site; USD 83,000 - 115,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

Disability Insurance

401(k) with Company Match

Paid Vacation and Holidays

Tuition Reimbursement

Job summary

thyssenkrupp Materials North America is seeking a UX Designer to join our eCommerce team, working closely with the Product Owner to create intuitive B2B shopping experiences for industrial customers for North America.

You will translate business requirements into wireframes, prototypes and user flows, conduct usability studies, and ensure accessibility, performance and conversion improvements across our digital platforms in a hybrid Southfield, MI environment.

Qualifications

• Bachelor's degree in Design, Human-Computer Interaction, UX Design, or a related field.
• 3–5+ years of professional UX/UI design experience.
• Hands-on experience designing B2B ecommerce experiences.
• Experience supporting complex purchasing journeys, large product catalogs, and industrial buying experiences.
• Experience conducting user research and translating findings into design improvements.
• Strong portfolio showcasing ecommerce UX work, wireframes, prototypes, and customer journey designs.
• Ability to collaborate effectively with business stakeholders, product teams, and developers.

Responsibilities

• Design intuitive user experiences for a growing B2B ecommerce platform.
• Translate complex business requirements into engaging, easy-to-use digital shopping experiences.
• Create wireframes, prototypes, user flows, and interaction models.
• Conduct user research, usability testing, interviews, surveys, and analytics reviews.
• Leverage qualitative and quantitative insights to improve customer experiences and conversion paths.
• Collaborate with developers, product owners, and business stakeholders to deliver impactful design solutions.
• Monitor KPIs, customer behavior, and site performance to identify opportunities for optimization.
• Plan and execute A/B testing initiatives to improve engagement and conversion rates.

Skills

UX/UI design

B2B eCommerce

User research

Wireframes

Prototypes

Collaboration

Education

Bachelor's degree in Design, Human-Computer Interaction, UX Design, or a related field

Tools

Figma

Adobe XD

Sketch

HTML

CSS

JavaScript

Job description

Job Summary

The eCommerce UX Designer will work directly alongside the eCommerce Product Owner playing a pivotal role in crafting exceptional user experiences

• Design the Future of B2B Commerce
• Southfield, MI (Hybrid) – Must Live/Reside Within 30 Miles of this location
• B2B eCommerce Experience Required
• Drive UX Innovation That Impacts Thousands of Customers Daily
• Support Brand Transformation & Customer Experience Excellence
• Support Digital Transformation
• Shape Industrial eCommerce Experiences

Job Description

Looking for a UX Designer who understands how businesses buy.

If you've designed digital experiences for B2B ecommerce platforms, understand complex purchasing journeys, and enjoy turning customer insights into seamless online buying experiences, we'd like to meet you!

Join our team and play a key role in a major digital transformation and brand transformation initiative, helping shape the future of our ecommerce experience for industrial customers across North America. This position works closely with the eCommerce Product Owner and cross-functional stakeholders to improve usability, accessibility, engagement, and conversion across our digital platforms.

Location Requirement

To support collaboration with the business and project teams, candidates must:

• Reside within approximately 30 miles of Southfield, MI
• Be able to work in the Southfield office at least 3 days per week
• Be comfortable working in a hybrid environment

What You’ll Do

The eCommerce UX Designer will work directly alongside the eCommerce Product Owner and partner with business, product, and technology teams to create user-centered experiences that drive measurable business results.

Key Responsibilities

• Design intuitive user experiences for a growing B2B ecommerce platform.
• Translate complex business requirements into engaging, easy-to-use digital shopping experiences.
• Create wireframes, prototypes, user flows, and interaction models.
• Conduct user research, usability testing, interviews, surveys, and analytics reviews.
• Leverage qualitative and quantitative insights to improve customer experiences and conversion paths.
• Collaborate with developers, product owners, and business stakeholders to deliver impactful design solutions.
• Participate in design reviews, brainstorming sessions, and cross-functional workshops.
• Monitor KPIs, customer behavior, and site performance to identify opportunities for optimization.
• Plan and execute A/B testing initiatives to improve engagement and conversion rates.
• Ensure accessibility and usability standards are incorporated into all design solutions.
• Contribute to digital and brand transformation projects that will shape the future of our online customer experience.

Required Qualifications - Must-Have Experience

• Bachelor's degree in Design, Human-Computer Interaction, UX Design, or a related field.
• 3–5+ years of professional UX/UI design experience.
• Hands-on experience designing B2B ecommerce experiences.
• Experience supporting complex purchasing journeys, large product catalogs, and industrial/commercial buying experiences.
• Experience conducting user research and translating findings into design improvements.
• Strong portfolio showcasing ecommerce UX work, wireframes, prototypes, and customer journey designs.
• Ability to collaborate effectively with business stakeholders, product teams, and developers.

Preferred Experience

• Experience working with manufacturing, industrial, distribution, wholesale, or other B2B organizations.
• Experience with Figma, Adobe XD, Sketch, or similar design tools.
• Familiarity with HTML, CSS, and JavaScript.
• Knowledge of WCAG accessibility standards and best practices.

Job Compensation

$82,500+/year (Based on Expereience) + Perfromance Incentive Compensation

Benefits Overview

We offer competitive company benefits to eligible positions, such as:

• Medical, Dental, Vision Insurance
• Life Insurance and Disability
• Voluntary Wellness Programs
• 401(k) or RRSP programs with Company Match
• Paid Vacation and Holidays
• Tuition Reimbursement
• And more!

Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.

Equal opportunity employer, including people with disabilities and veterans.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

For those requiring assistance completing the application or the application process and request information relating to the need for accommodation, please contact [e-mail].