Ecommerce Support Specialist - Bike Therapy - Morgan Hill, CA

Specialized Retail Stores LLC; Morgan Hill (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health Savings Account (HSA)

401(k)

Parental leave

Employee discounts on products

Commuter benefits

Job summary

Specialized is seeking an Ecommerce Support Specialist for Bike Therapy in Morgan Hill, CA. You will support digital platforms (e.g., Ebay, Shopify) and help riders with product information, content, and imagery. A strong interest in cycling and a knack for learning new tools will help you excel in this role.

The role emphasizes collaborative teamwork, detailed task management, and customer-centric problem solving to enhance the online shopping experience for riders.

Qualifications

• Experience in ecommerce, online retail, or related field.
• Proficiency in Photoshop for image editing and optimization.
• Excel data analysis and reporting.
• Creative and organized mindset for content creation and marketing initiatives.

Skills

Ecommerce experience

Photoshop

Excel

Content creation

Cycling knowledge

Team collaboration

Tools

Shopify

Job description

Ecommerce Support Specialist - Bike Therapy - Morgan Hill, CA

ABOUT SPECIALIZED Innovation has guided our every decision since 1974. As more riders of all ages get on the roads, trails, and streets than ever before, we’re here to do the best work of our lives to push the greatest human powered machine into the future each and every day. We’re a team of barrier-breakers, disrupters, and problem solvers. We’re committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere.

In Company Owned Retailed, we strive to be a transformative, inclusive, authentic, rider focused, and collaborative team that creates the best bikes and delivers world class rider care attention. Simply said, we provide quality in our products and to our riders at every interaction and are looking for a teammate to be a part of this growing team. Reach out – we’re here to help you build your career at Specialized.

JOB SUMMARY

The Ecommerce Support Specialist supports digital excellence across platforms that riders interact with and use to purchase from our company (Ebay, Shopify, etc). A strong aptitude with various programs and the ability to learn them will be the way to win. This role will reward diligent, detailed, and focused bike-fans who share our core belief that bikes change lives.

WHAT YOU NEED TO WIN

Passion for cycling and in-depth knowledge of bicycles and related products. Experience in ecommerce, online retail, or related field. Basic knowledge of Photoshop for image editing and optimization. Proficiency in using Excel sheets for data analysis and reporting. Familiarity with camera operation for product photography and content creation. Computer multitasking skills to efficiently manage various tasks concurrently. Creative and organized mindset for content creation and marketing initiatives. Strong team player who can collaborate effectively with colleagues and departments. Demonstrate strong technical knowledge of bicycles and products to confidently support riders, answer technical questions, and enhance the customer experience.

TELL ME MORE

• Competitive health care (Medical PPO or HDHP)
• Dental
• Vision
• Health Savings Account (HSA) Short and Long Term Disability Company sponsored life insurance Optional Term Life Insurance Optional Critical Illness insurance Optional Critical Accident insurance Competitive vacation package
• 401(k) with match 8 Weeks paid parental leave Paid company holidays Employee discounts on all product Deep partner retail discounts Fitness & Events Reimbursement Uniform Allowance Employee Assistance Program Commuter Benefits
• *if applicable in state
• *For eligible employees

Here at Specialized we believe that bikes have the power to change lives. Our culture is one of passion, striving to break barriers and have a positive impact on the world. We want to increase representation of all races, genders, and body types in the cycling industry and are committed to building a diverse and inclusive workforce where all people thrive. We are always looking for creative, innovative, and passionate people who are eager to contribute to our mission of pedaling the planet forward.

See what we are up to onLinkedIn,Instagram, and most importantly, our #DogsofSpecialized.

1974 We are riders—that fact has guided our every decision since 1974. When quality tires weren't around, we strove to make the best. When people wanted to ride cruisers in the dirt, we made the first production mountain bike. When roadies wanted to go faster, we doubled-down on carbon and built our own wind tunnel. And when we saw kids struggling to focus in school, we began supporting Outride to help promote better health through cycling. Specialized. Made for riders, by riders.