eCommerce Project Manager - Inc5000 Marketing Agency

VividFront; Cleveland (OH); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Unlimited paid vacation policy

100% employer-paid health, dental, and vision insurance

Relaxed work environment

401K

Flexible work-from-home schedule

3 months fully paid birthing parent leave

Holiday office closure prior to New Year

Summer Fridays

Year-round Flex Fridays

Stackable incentive opportunities

Free downtown parking

Job summary

A dynamic marketing agency in Cleveland, Ohio is seeking a client-facing Project Manager to lead eCommerce initiatives. The ideal candidate will ensure projects meet client goals by managing timelines, budgets, and team dynamics effectively. Requirements include a Bachelor's Degree and 4+ years in a similar role, preferably within an agency, along with skills in data communication and client relationship management. Benefits include unlimited vacation, full family health coverage, and a flexible hybrid work schedule.

Qualifications

• Minimum of 4+ years of experience in a related role (marketing agency, internal marketing team, sales, etc.).
• Agency experience is preferred.
• Experience in lead generation marketing and/or eCommerce marketing.

Responsibilities

• Develop strong relationships internally and externally.
• Manage and delegate tasks effectively to ensure deadlines are met.
• Serve as the primary point of contact for clients, set and manage expectations.
• Monitor out‑of‑scope requests and manage additional estimates and approvals.
• Onboard new clients and internal teams to projects.

Skills

Strong relationship management

Data communication

Client expectation management

Task delegation

Budget management

Meeting leadership

Collaboration

Process adherence

Cross-selling

Client onboarding

Education

Bachelor's Degree or equivalent

Job description

Base Pay Range

$70,000.00/yr - $80,000.00/yr

Company Overview

VividFront is a 5x Inc5000 winner for fastest-growing private companies in America and a 5x Northcoast99 winner that recognizes top workplaces for top talent in Northeast Ohio. Our environment is fast-paced, creative, entrepreneurial, and highly collaborative. VividFront is not a niche firm— we have worked in almost every industry, in both B2B and B2C contexts, and we wield an enormous set of tacit knowledge and experience scaling brands.

Our culture is built on our 5 core values, with the first being 'team first'. We treat our employees with respect, freedom, and support. We provide award-winning benefits that promote a healthy work‑life balance, including a flexible hybrid work schedule and abundant growth opportunities. We have a track record of retaining and promoting from within.

Job Summary

We’re currently seeking a client‑facing project manager for our growing team. The successful candidate will be a quarterback for eCommerce brands (with occasional need to flex into non‑eCommerce business models) and help clients meet business growth goals by keeping projects and resources on budget and on time. The role requires a superior ability to balance scope, customer satisfaction, and quality. Our project managers are excellent communicators, natural leaders of people, and have high follow‑through. If you’re drawn to new challenges and experiences and working alongside a rigorous and passionate team excites you, we want to meet you!

Responsibilities

• Develop strong relationships internally and externally— the #1 priority!
• Succinctly communicate relevant data to clients, and confidently answer questions relating to marketing performance (SEM, PPC, SEO, Social Media, Email Marketing, etc.)
• Serve as the primary point of contact for clients, set and manage expectations.
• Manage and delegate tasks effectively to ensure deadlines are met and team members are held accountable for the execution.
• Manage client hours and fees on an ongoing basis, keeping projects on budget and on time.
• Lead productive internal and external meetings.
• Work hand‑in‑hand with internal teams, champion their efforts, and collaborate to meet deadlines.
• Monitor out‑of‑scope requests and manage additional estimates and approvals.
• Brainstorm new opportunities to improve results for clients.
• Maintain brand guidelines and quality assurance for deliverables.
• Follow processes and use company tools to streamline projects and maintain efficiencies.
• Cross‑sell and upsell to existing clients.
• Onboard new clients and internal teams to projects.

Education & Experience

• Bachelor's Degree or equivalent
• Minimum of 4+ years of experience in a related role (marketing agency, internal marketing team, sales, etc.)
• Agency experience is preferred
• Experience in lead generation marketing and/or eCommerce marketing

Skills & Abilities

• Develop strong relationships internally and externally— the #1 priority!
• Succinctly communicate relevant data to clients, and confidently answer questions relating to marketing performance (SEM, PPC, SEO, Social Media, Email Marketing, etc.)
• Serve as the primary point of contact for clients, set and manage expectations.
• Manage and delegate tasks effectively to ensure deadlines are met and team members are held accountable for the execution.
• Manage client hours and fees on an ongoing basis, keeping projects on budget and on time.
• Lead productive internal and external meetings.
• Work hand‑in‑hand with internal teams, champion their efforts, and collaborate to meet deadlines.
• Monitor out‑of‑scope requests and manage additional estimates and approvals.
• Brainstorm new opportunities to improve results for clients.
• Maintain brand guidelines and quality assurance for deliverables.
• Follow processes and use company tools to streamline projects and maintain efficiencies.
• Cross‑sell and upsell to existing clients.
• Onboard new clients and internal teams to projects.

Benefits

• Unlimited paid vacation policy
• Outstanding benefits with full family and dependent health, dental, and vision insurance coverage— 100% employer‑paid
• Relaxed work environment with no dress code
• 401K
• Flexible, hybrid work‑from‑home / office schedule
• 3 months fully paid Birthing Parent leave
• Holiday office closure prior to New Year
• Summer Fridays
• Year‑round Flex Fridays
• Stackable incentive opportunities
• Free downtown parking

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Project Management

Industries

IT Services and IT Consulting