Ecommerce Personal Shopper & Guest Experience Pro

Lowes Foods, LLC; Wake Forest (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Lowes Foods To Go is seeking a Personal Shopper to expertly pick guest orders and build relationships with guests. You will support eCommerce growth, assist with marketing, and learn about grocery retail operations while delivering friendly, energetic service.

You will greet guests, review orders, handle bags and load orders safely, and maintain equipment and station readiness. The role emphasizes teamwork, reliability, and strong guest service skills.

Qualifications

• Friendly, energetic, genuine, and outgoing personality.
• Strong people skills with clear, professional communication.
• Able to work well with diverse personalities and viewpoints.
• Able to lift 25 lbs consistently and 50 lbs occasionally.
• Able to read, understand information and follow directions.
• Able to walk, bend, kneel and stand for long periods.
• Able to work with supervision and take direction.
• Comfortable using handheld Android/iOS devices and basic Microsoft Office.
• Able to troubleshoot basic systems with guest service support.

Responsibilities

• Pick guests' orders based on guidelines and best practices.
• Interact with guests in a genuine, fun, and interactive manner.
• Work efficiently during picking, staging and order fulfillment.
• Greet guests and review orders.
• Handle, bag, and load orders safely.
• Record any variances on guest pick list.
• Maintain records for LFTG and transmit data as scheduled.
• Perform basic maintenance on hardware and software.
• Keep LFTG station and equipment in good condition.
• Communicate service issues to support resources and store management.
• Promote the program in-store.
• Assist with community marketing efforts.
• Provide in-store guest service (bagging, locating products, cleaning).
• Maintain a professional appearance and attitude.
• Fulfill other duties as assigned by management.

Skills

Friendly personality

People skills

Team collaboration

Physical ability

Tech literacy

Tools

Microsoft Office

Job description

Lowes Foods To Go is seeking a Personal Shopper to expertly pick guest orders and build relationships with guests. You will support eCommerce growth, assist with marketing, and learn about grocery retail operations while delivering friendly, energetic service.

You will greet guests, review orders, handle bags and load orders safely, and maintain equipment and station readiness. The role emphasizes teamwork, reliability, and strong guest service skills.