eCommerce Operations Analyst

Lunds & Byerlys; Edina (MN); Sur place; USD 60 000 - 83 000; Plein temps

Résumé du poste

Lunds & Byerlys in Edina, MN seeks an eCommerce Operations Analyst to analyze consumer, market, and customer data and make business-building recommendations to category management and store teams.

Responsibilities include optimizing online shopping processes, monitoring KPIs, and supporting multiple store locations with ecommerce operations. Bachelor's degree and 3+ years in analytics required.

Qualifications

• Bachelor’s degree in business or equivalent experience.
• Three or more years’ experience in an eCommerce analytics or operational role.
• Familiarity with Snowflake, MicroStrategy, Power BI, SQL, Google Analytics.
• LFHI competencies expected of all employees include: Action Oriented, Customer Focus, Instills Trust, Communicates Effectively, Ensure Accountability, and Values Differences.
• Advanced analytical and communication skills; ability to manage multiple projects and work in a fast-paced team environment.

Responsabilités

• Partner with eCommerce Operations Manager to set and monitor online shopper KPIs and provide training as needed.
• Ensure all stores have proper working equipment for success.
• Optimize shopping processes to improve efficiencies including time slots and picking methods.
• Maintain relationships with third party partners and represent Lunds & Byerlys.
• Drive third party partner sales by ensuring accurate product catalog information and sharing promotions.
• Routinely analyze online performance and identify opportunities to improve top and bottom-line results.
• Maintain reports and dashboards; collaborate with marketing on ecommerce strategies.
• Develop training, SOPs, and troubleshooting procedures.

Connaissances

Analytical skills

Communication

Project management

Formation

Bachelor’s degree in business or equivalent experience

Outils

Snowflake

MicroStrategy

Power BI

SQL

Google Analytics

Description du poste

Join Lunds & Byerlys as a Full Time eCommerce Operations Analyst and take the next exciting step in your career!

COMPENSATION AND WORK ARRANGEMENT

The role has a starting salary range of $60,000-$83,000 per year.

This position works 5 days a week onsite at our corporate office in downtown Edina.

OUR COMMITMENT TO YOU

Lunds & Byerlys is committed to taking care of the employees who take care of our customers. We are committed to creating work environments centered around the values of hospitality, teamwork, and opportunity. Lunds & Byerlys is committed to providing equal opportunities to all interested and qualified candidates. Our culture is based in teamwork, innovation, and respect. These words are not just tossed around. They are at the core of who we are as a Star Tribune Top Workplace 2019-2026.

This position is eligible for a comprehensive benefits package designed to support the physical, mental, and financial well‑being of our team members. Our benefits include competitive medical, dental, and vision coverage, along with various health spending and savings accounts. We provide supplemental free on‑demand healthcare and generous paid time off. Additionally, team members can take advantage of 401(k) matching and other value‑added benefits focused on overall health and wellness.

JOB SUMMARY

This position is primarily responsible for analyzing consumer, market, and customer specific data in order to make business building recommendations to category management and store teams. Additional responsibilities include assisting in the development of location specific objectives to ensure the accomplishment of operating objectives and standards.

ESSENTIAL DUTIES & RESPONSIBILITIES

The following description of work to be performed by this individual is not intended to be all-inclusive. Rather, it focuses on the major tasks that must be accomplished. There are many necessary activities to satisfy any of the following performance guidelines.

• Partner with eCommerce Operations Manager to set and monitor online shopper KPIs and ensure these are achieved, providing training as necessary
• Ensure all stores have proper working equipment necessary for success
• Optimize shopping processes to improve efficiencies including time slots offered and picking processes and methods
• Assist with maintaining relationships with third party partners and ensure successful representation of the Lunds & Byerlys brand
• Drive third party partner sales by ensuring accurate product catalog information and sharing sales and promotion information
• Incorporate company and customer objectives and strategies into highly actionable, fact-based recommended courses of action
• Routinely analyze online performance and identify opportunities to improve top‑line sales and bottom‑line profitability. Recommend decisions that are in sync with and support consumer trends and developing tactics that support organizational strategic goals
• Maintain reports and dashboards Partner with marketing on ecommerce strategies to boost sales
• Develop training, standard operating procedures, troubleshooting software updates, and adjustments
• Provide on‑call support for retail processes and procedures
• Provide operational support to multiple store locations by troubleshooting day‑to‑day ecommerce issues involving order fulfillment, pickup and delivery, customer service, payment processing, and technology systems
• Serve as a point of contact for store‑level ecommerce issues, providing timely guidance, coordinating resources, and escalating complex or recurring issues to the appropriate internal teams or external vendors

MINIMUM QUALIFICATIONS

1. Education
   1. Bachelor’s degree in business or equivalent experience
2. Experience
   1. Three or more years’ experience in an eCommerce analytics or operational role
   2. Demonstrated ability in analyzing data, formulating recommendations, developing presentations and presenting action plans to customers to achieve desired business results
   3. Preferred: Familiarity with the following systems/tools: Snowflake, MicroStrategy, Power BI, SQL, Google Analytics
3. LFHI Competencies expected of all employees include: Action Oriented, Customer Focus, Instills Trust, Communicates Effectively, Ensure Accountability, and Values Differences
4. Other required Knowledge, Skills, and Abilities:
   1. A service‑oriented individual with a high energy, positive and friendly demeanor
   2. Advanced analytical skills using PC based applications (Outlook, Excel, Word)
   3. Ability to respond to continually changing priorities and coordinate multiple projects
   4. Ability to work in a fast paced, team oriented environment
   5. Excellent customer service, personal and interpersonal skills
   6. Sound project management, problem solving, judgment and decision making abilities
   7. Advanced working knowledge of all resources and tools required to complete and present category development related projects
   8. Ability to read, write, speak and comprehend English

Compensation Disclaimer

The actual rate of pay offered within the range may depend on several factors such as skills, knowledge, expertise, and experience. Our organization also considers internal equity when making job offers. Hiring at the maximum of the range is not typical.

About Lunds & Byerlys

Family-owned for over 80 years, Lunds & Byerlys is a grocery retailer rooted in the family tradition of quality, value, and service. Not only do we offer convenient, healthy, and contemporary delectables, we believe in giving our grocery customers the same personal attention and exceptional value we would expect for our own family. Our employees are chosen for their expertise and dedication in giving our grocery customers the best shopping experience possible. Which is why we offer competitive wages, great benefits and perks, and an amazing company culture.

Get started with our team!