ECommerce National Account Manager

Human Resources; Naperville (IL); On-site; USD 60,000 - 85,000; Full time

Job summary

Tops Products in Naperville, IL is seeking an Ecommerce National Account Manager focused on growing the Amazon business. You will handle day-to-day account work, product setup, reporting, promotions, inventory management, and online content optimization in collaboration with Sales, Marketing, Operations, Finance, and Supply Chain.

Responsibilities include managing Vendor/Seller Central, product data upkeep, advertising coordination, and issue resolution.

Qualifications

• Bachelor’s degree in Business, Marketing, Ecommerce, or related field or equivalent work experience.
• At least 2 years of ecommerce, account management, sales support, or digital merchandising experience.
• Amazon Vendor Central or Seller Central experience is preferred.
• Good working knowledge of Microsoft Excel.
• Ability to review data and identify problems or opportunities.
• Strong communication, organization, and problem-solving skills.
• Ability to manage multiple priorities and meet deadlines.
• Ability to work well with different departments and outside partners.
• Attention to detail and a willingness to learn.

Responsibilities

• Help manage the daily Amazon business using Vendor Central and/or Seller Central.
• Set up new products and keep existing product information accurate.
• Review sales, inventory, traffic, conversion, and profitability reports.
• Identify account issues and work with the appropriate teams to resolve them.
• Help maintain product titles, bullets, descriptions, images, keywords, and other online content.
• Support Amazon promotions, deals, and major sales events.
• Work with the advertising team or agency to support Amazon advertising plans and reporting.
• Help monitor inventory and communicate sales trends and potential out-of-stock risks.
• Review competitor pricing, products, promotions, and online content.
• Prepare reports and information for Amazon meetings and business reviews.
• Follow up on action items and help keep projects on schedule.
• Stay informed about Amazon changes that may affect the business.
• Support other ecommerce accounts or projects as needed.

Skills

Data analysis

Communication

Organization

Problem-solving

Multitasking

Attention to detail

Cross-functional collaboration

Education

Bachelor’s degree in Business, Marketing, Ecommerce, or related field

Tools

Excel

Vendor Central

Seller Central

Job description

Ecommerce National Account Manager

Position Summary

The Ecommerce National Account Manager will help support the Amazon business. This person will assist with daily account work, product setup, reporting, promotions, inventory, advertising, and problem solving. The role will work with Sales, Marketing, Operations, Finance, Supply Chain, and other teams to help grow sales and improve overall account performance.

Responsibilities

• Help manage the daily Amazon business using Vendor Central and/or Seller Central.
• Set up new products and keep existing product information accurate.
• Review sales, inventory, traffic, conversion, and profitability reports.
• Identify account issues and work with the appropriate teams to resolve them.
• Help maintain product titles, bullets, descriptions, images, keywords, and other online content.
• Support Amazon promotions, deals, and major sales events.
• Work with the advertising team or agency to support Amazon advertising plans and reporting.
• Help monitor inventory and communicate sales trends and potential out-of-stock risks.
• Review competitor pricing, products, promotions, and online content.
• Prepare reports and information for Amazon meetings and business reviews.
• Follow up on action items and help keep projects on schedule.
• Stay informed about Amazon changes that may affect the business.
• Support other ecommerce accounts or projects as needed.

Qualifications

• Bachelor’s degree in Business, Marketing, Ecommerce, or a related field, or equivalent work experience.
• At least 2 years of ecommerce, account management, sales support, or digital merchandising experience.
• Amazon Vendor Central or Seller Central experience is preferred.
• Good working knowledge of Microsoft Excel.
• Ability to review data and identify problems or opportunities.
• Strong communication, organization, and problem-solving skills.
• Ability to manage multiple priorities and meet deadlines.
• Ability to work well with different departments and outside partners.
• Attention to detail and a willingness to learn.

Key Measures of Success

• Sales and profitable growth
• Product availability and inventory health
• Accurate product content and setup
• Timely completion of projects and action items
• Fast and effective issue resolution
• Improved traffic, conversion, and advertising performance

Role Focus

This position will spend most of its time supporting Amazon. The position may also help with other ecommerce customers or projects when needed.