Ecommerce Manager

Kangol; United States; On-site; USD 90,000 - 140,000; Full time

Job summary

Kangol seeks an E-commerce Manager to lead the day-to-day operation and growth of the Kangol website. You will ensure the site is accurate, easy to shop, and prepared for launches and promotions.

You’ll use performance data and customer feedback to set priorities and collaborate with Marketing, Creative, Merchandising, and Customer Service to align with brand goals. The role emphasizes driving product discovery, optimizing the shopping journey, and partnering with analytics to identify

Qualifications

• At least five years of ecommerce experience operating and improving a retail website.
• Experience with Shopify Plus and managing ecommerce platforms.
• Strong understanding of online merchandising and the full customer shopping journey.
• Ability to interpret performance data and translate insights into actions.
• Excellent project management, communication, and attention to detail.

Responsibilities

• Own website calendar and coordinate launches, collections, campaigns, promotions, and content changes.
• Keep listings, imagery, descriptions, navigation, and pages accurate and current; coordinate with teams on pricing and promotions.
• Merchandise site to improve discovery and sales; manage special shops and categories as needed.
• Review shopping journeys and ensure updates publish accurately and on time before major launches.
• Maintain a prioritized list of website issues, coordinate fixes, and verify customer-facing results.
• Track revenue, conversion rate, AOV, traffic; provide regular performance reporting.

Skills

eCommerce strategy

Merchandising

Data interpretation

Project management

Communication

Attention to detail

Independent work

Fashion familiarity

Tools

Shopify Plus

Google Analytics 4

SEO tools

Job description

The eCommerce Manager is responsible for the day-to-day operation and growth of the Kangol website. This person keeps the site accurate, easy to shop, and ready for launches and promotions; uses performance data and customer feedback to set priorities; and works across teams to deliver improvements.

Key responsibilities

Website operations and merchandising

• Own the Kangol website calendar and coordinate product launches, collection updates, campaigns, promotions, and content changes.
• Keep product listings, imagery, descriptions, navigation, collections, landing pages, and editorial content accurate and current. Coordinate with the appropriate teams on product availability, pricing, and promotional accuracy.
• Merchandise the site to improve product discovery and sales, including special shops and categories when needed.
• Confirm updates publish accurately and on time. Review important shopping journeys, including mobile pages, site search, product pages, promotions, cart, and checkout, before major launches.
• Maintain a prioritized list of website issues and improvements. Coordinate fixes with technical specialists, developers, and platform partners, then verify the customer-facing result.

Performance and improvement

• Track website revenue, conversion rate, average order value, traffic, and other agreed measures. Provide regular reporting that explains results, risks, and recommended actions.
• Use site data, customer behavior, and feedback to identify opportunities to improve the shopping experience, merchandising, and conversion.
• Work with Marketing on search visibility, campaign landing pages, and the on-site performance of traffic-driving activity.
• Coordinate with analytics and technical partners to resolve material reporting issues.

Team and partner coordination

• Work with Marketing, Creative, Merchandising, and Customer Service to align website activity with brand priorities and customer needs. Turn recurring customer questions into clearer site or product information.
• Coordinate approved website projects with internal teams and external partners, tracking timelines, reviewing completed work, and escalating delays or quality issues.
• Communicate relevant seasonal and promotional updates to international partners when required.
• Seek approval from the appropriate business owner for pricing, promotional terms, budgets, and major commercial or site changes.

Qualifications

• At least five years of eCommerce experience, including direct responsibility for operating and improving a retail website.
• Must have experience with Shopify Plus.
• Strong understanding of online merchandising, product launches, website operations, and the full customer shopping journey.
• Understanding of retail and omnichannel customer experiences, including how the website connects with other sales channels and customer touchpoints.
• Ability to interpret performance data, identify priorities, and turn insights into practical improvements.
• Strong project management, communication, and attention to detail; able to coordinate internal teams and external partners while working independently.
• Experience in the fashion or streetwear industry is a plus.
• Working knowledge of SEO, paid search, and social commerce is a plus.
• Demonstrates strong ethics and values aligned with the company’s goals and culture.

Physical requirements

• Ability to sit for extended periods and to lift 25 pounds regularly and up to 50 pounds occasionally.