Ecommerce Listings & Photo Content Specialist

Goodwill-of-Greater-Washington-; Woodbridge (VA); On-site; USD 17,000 - 21,000; Full time

Job summary

Goodwill of Greater Washington is seeking an Online Merchandise Associate to receive, inspect, list and ship donated items for online sale. You will research item details, determine salability, take clear photographs and craft persuasive product descriptions for eBay, ShopGoodwill and other markets.

The role requires strong attention to detail, proficiency with MS Word/Excel/Outlook and internet research, and the ability to work in a warehouse with moderate physical effort, including lifting up

Qualifications

• Must have at least six months of relevant work experience in a retail, warehouse, Ecommerce or similar customer-service focused environment.
• Proficient in Microsoft Office programs (MS Word, Excel and Outlook) and Internet savvy.
• Must be a detail-oriented self-starter who is able to learn the requirements of Ecommerce quickly.
• Ability to posting and list products online in the English language.
• Ability to conduct reliable research using the internet.

Responsibilities

• Research potential merchandise to be placed online for sale, determining information such as the type and function of the item, fair market value, eligibility for vintage /antique status, brand, potential buyers, whether the item is genuine, and other details in order to make an educated assessment as to the item’s salability on our online markets. Update online manifest system as necessary.
• Take clear and accurate photographs of items, in such detail and number to provide the potential customer with enough information about the item’s appearance, condition, size, color, shape, composition, brand, model, size, and other descriptive detail.
• Write persuasive sales copy about the item, providing enough detail to help the customer determine appearance, condition, size, material, weight, color, shape, brand, model, size, and other factors.
• Use online systems to post items for sale on eBay, Shopgoodwill.com, and other markets as needed.
• Sort and place materials or items on racks, shelves or in bins according to predetermined sequence such as size, type, style, and color or product code
• Retrieve merchandise from shelves, place merchandise into appropriate packaging, affix shipping labels, and stage merchandise in preparation for shipping.
• Keep accurate records, using Microsoft Word, Excel, and other software, of items posted, sold, sales price, inventory, origin and destination.
• Respond to phone and email inquiries from customers in a timely manner, and support customer onsite pickup of purchased items.
• Use warehouse equipment, such as pallet jacks, forklifts, etc., to move product inside, outside of and within the warehouse.
• Coordinate and communicate with retail store Ecommerce representatives, as necessary, regarding items sent from that store.

Skills

Attention to detail

Internet research

Fast learner

Customer focus

Self-starter

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Goodwill of Greater Washington is seeking an Online Merchandise Associate to receive, inspect, list and ship donated items for online sale. You will research item details, determine salability, take clear photographs and craft persuasive product descriptions for eBay, ShopGoodwill and other markets.

The role requires strong attention to detail, proficiency with MS Word/Excel/Outlook and internet research, and the ability to work in a warehouse with moderate physical effort, including lifting up