eCommerce IT Business Analyst/Product Owner

Yoh, A Day & Zimmermann Company; Irving (TX); On-site; USD 80,000 - 105,000; Full time

Job summary

A leading staffing firm in Texas is seeking an experienced eCommerce IT Business Analyst/Product Owner. This role involves managing digital initiatives and collaborating with IT to enhance product offerings. The ideal candidate should have over 5 years of experience, a solid understanding of Agile methodologies, and at least 2 years with Salesforce Commerce Cloud. Strong analytical skills and excellent communication capabilities are essential.

Qualifications

• 5+ years of experience as a Technical/Business Analyst in eCommerce or digital product environments.
• Proven success in delivering scalable software solutions supporting digital commerce operations.
• At least 2 years of hands-on experience with Salesforce Commerce Cloud or comparable eCommerce platforms.

Responsibilities

• Act as a subject matter expert to support eCommerce platform initiatives.
• Manage the digital workstream backlog including epics, user stories, and acceptance criteria.
• Collaborate with Scrum teams and Product Managers to ensure delivery aligns with the product roadmap.

Skills

Agile methodologies

Business analysis

Technical implementation

Analytical skills

Communication capabilities

Education

Bachelor’s degree in Computer Science, MIS, or related field

Tools

Salesforce Commerce Cloud

JIRA

Confluence

Job description

eCommerce IT Business Analyst/Product Owner

We are seeking an experienced Technical Business Analyst/Product Owner with a solid background in Agile methodologies, business analysis, and technical implementation—particularly within the eCommerce domain. The ideal candidate will possess a strong blend of business and technical acumen, excellent analytical skills, and outstanding communication capabilities.

This role involves working closely with IT leadership to oversee digital initiatives, coordinate cross-functional teams (onshore and offshore), and deliver measurable project outcomes. The Analyst/Product Owner will be responsible for backlog management, facilitating Agile ceremonies, and driving digital product enhancements aligned with business priorities.

Key Responsibilities

• Act as a subject matter expert to support strategic and process improvement initiatives related to eCommerce platforms.
• Define, prioritize, and manage the digital workstream backlog including epics, user stories, and acceptance criteria.
• Collaborate directly with Scrum teams and Product Managers to ensure delivery aligns with the product roadmap.
• Maintain transparent and consistent communication with stakeholders, facilitating demos and collecting feedback.
• Serve as the voice of the customer in product discussions, advocating for user needs throughout the product lifecycle.
• Participate in Agile ceremonies including daily standups, backlog refinement, sprint planning, reviews, and retrospectives.
• Develop plans for business-critical projects covering requirements gathering, UAT, and stakeholder communications.
• Recommend system/process enhancements and ensure proper configuration and documentation.
• Provide training and support to business users on implemented tools and technologies.
• Conduct root cause analysis, document solutions, and follow through on resolutions.

Qualifications

• Bachelor’s degree in Computer Science, MIS, or related field (or equivalent experience).
• 5+ years of experience as a Technical/Business Analyst in eCommerce or digital product environments.
• Proven success in delivering scalable software solutions supporting digital commerce operations.
• At least 2 years of hands-on experience with Salesforce Commerce Cloud or comparable eCommerce platforms.
• Knowledge of SEO, Google Analytics, and eCommerce best practices.
• Proficient in Agile methodologies, backlog grooming, and writing epics/user stories.
• Experience with tools such as JIRA and Confluence.
• Strong analytical, problem-solving, and documentation skills.
• Ability to manage competing priorities, work independently, and collaborate with remote development teams.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.