Ecommerce Experience & Configuration Lead

RBC Bearings Incorporated

Simpsonville (SC)

On-site

USD 70,000 - 95,000

Full time

6 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Dodge seeks a mid-level eCommerce & Configuration Specialist in Simpsonville, SC to manage backlog, collaborate with cross-functional teams, and drive customer satisfaction through effective configuration tools and digital experiences.

You will work with Communications & Digital Marketing, Software Development, Product Management, Engineering and Sales to support Dodge's Selection Tools & eCommerce portfolio and expand value for customers.

Qualifications

Bachelor's degree in CS, Engineering, Business or Marketing.
Understanding of customer requirements gathering techniques.
Excellent project management to deliver on time and within budget.
Strong written and verbal communication with internal and external stakeholders.
Understanding of UX design principles and familiarity with UX tools (Figma).
Familiarity with ecommerce platforms and their functionality.
Familiarity with SAP ERP systems.
Growth mindset with willingness to learn, move fast, and embrace mistakes.

Responsibilities

Prioritize and communicate product backlog needs for Selection Tools and eCommerce platforms.
Collaborate with Communication & Digital Marketing for a cohesive digital customer experience.
Gain understanding of how Dodge's customers create value and how tools help them achieve goals.
Develop and maintain configuration models and data/logic for Selection Tools.
Lead user acceptance testing (UAT) for Dodge's Selection Tools & eCommerce portfolio.
Create documentation and train customers and internal users.
Provide service and support for Dodge's Selection Tools & eCommerce portfolio.
Other duties as assigned.