Ecommerce Client Experience Specialist

James Perse; Downey (CA); On-site; USD 29,000 - 40,000; Full time

Job summary

James Perse is seeking an Ecommerce, Client Services Specialist in Downey, CA to deliver exceptional customer care through phone, email, and live chat. You will resolve issues, process exchanges/returns, and support order fulfillment in collaboration with the distribution center.

The role requires 1–2 years of fashion ecommerce customer service experience, proficiency with Shopify, and strong communication. Competitive hourly pay and benefits are offered.

Qualifications

• Minimum 1–2 years of customer service experience in fashion/apparel industry.
• Ecommerce experience highly desired.
• Strong communication and problem-solving skills.

Responsibilities

• Field inbound customer service calls to support global ecommerce business; provide professional assistance on orders, products, and website usage.
• Respond to incoming customer emails promptly and effectively.
• Engage customers via Live Chat with product knowledge and style recommendations.
• Drive sales through proactive exchange order and abandoned cart outreach.
• Coordinate with Distribution Center to ensure efficient order fulfillment and process returns/exchanges.
• Assist with order processing flow and participate in fraud prevention efforts.
• Draft and run departmental reporting as needed.
• Identify opportunities for store process improvement and share ideas.

Skills

MS Office

Attention to detail

Shopify experience

Verbal communication

Education

High School Diploma or equivalent

Associates or Bachelors desired

Tools

Shopify

Job description

James Perse is seeking an Ecommerce, Client Services Specialist in Downey, CA to deliver exceptional customer care through phone, email, and live chat. You will resolve issues, process exchanges/returns, and support order fulfillment in collaboration with the distribution center.

The role requires 1–2 years of fashion ecommerce customer service experience, proficiency with Shopify, and strong communication. Competitive hourly pay and benefits are offered.