Ecommerce Case Manager: Elevate Customer Experience

Karl Storz Endoscopy

El Segundo (CA)

On-site

USD 60,000 - 75,000

Full time

5 days ago

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Job summary

KARL STORZ Endoscopy is seeking a Customer Support E-Commerce Specialist to service our digital channels and deliver outstanding customer care. You will work cross-functionally to resolve issues, improve processes, and ensure a seamless customer experience across platforms.

Strong problem-solving, communication, and detail orientation are essential in this fast-paced environment. Prior experience with SAP or Salesforce is a plus, and a proactive mindset will help you thrive in our global MedTech

Qualifications

4+ years of customer service experience or a related degree.
Strong organizational skills with attention to detail.
Excellent critical thinking and problem-solving abilities.
Effective written and verbal communication.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency with Microsoft Office applications.

Responsibilities

Manage key E‑Commerce platforms, including Customer Portal, EDI/GHX, and digital ordering channels.
Conduct root cause analysis to identify issues and implement improvements.
Support high-volume order management with accuracy and speed.
Collaborate with internal teams to address customer pain points.
Respond to inquiries regarding orders, pricing, repairs, and service matters.
Monitor workflows and identify opportunities for continuous improvement.
Leverage new tools to streamline processes and optimize support operations.