E-Commerce Case Manager: Customer Solutions

KARL STORZ SE & Co. KG; El Segundo (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision benefits

401(k) match

Tuition reimbursement

Paid time off

Job summary

KARL STORZ North America is seeking an experienced Customer Support professional to join the E-Commerce team. You will support digital channels, resolve issues, and collaborate with cross-functional teams to ensure a seamless customer experience.

Ideal candidates bring 4+ years in customer service, strong communication skills, and proficiency with SAP/Salesforce. This is a full-time role with a Monday–Friday schedule in El Segundo, CA, offering growth within a global MedTech leader.

Qualifications

• 4+ years of customer service experience or Associate's/Bachelor's degree with relevant experience.
• Strong organizational skills with attention to detail and accuracy.
• Excellent critical thinking and problem-solving abilities.
• Effective written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications.

Responsibilities

• Manage and support key E-Commerce platforms, including Customer Portal, EDI/GHX, and other digital ordering channels.
• Conduct root cause analysis (RCA) to identify issues, recommend solutions, and implement process improvements.
• Support high-volume order management activities, ensuring accuracy, efficiency, and timely resolution.
• Partner with internal teams to address customer pain points and enhance the overall customer experience.
• Respond to customer inquiries regarding orders, pricing, repairs, and other service-related matters.
• Monitor transactional workflows and proactively identify opportunities for continuous improvement.
• Leverage technology and new tools to streamline processes and optimize customer support operations.

Skills

Customer service

Attention to detail

Written communication

Verbal communication

Multitasking

Microsoft Office

Education

Associate's or Bachelor's degree

Tools

SAP

Salesforce

Job description

KARL STORZ North America is seeking an experienced Customer Support professional to join the E-Commerce team. You will support digital channels, resolve issues, and collaborate with cross-functional teams to ensure a seamless customer experience.

Ideal candidates bring 4+ years in customer service, strong communication skills, and proficiency with SAP/Salesforce. This is a full-time role with a Monday–Friday schedule in El Segundo, CA, offering growth within a global MedTech leader.