Customer Service Specialist

Priority Dispatch Corp.; Fishers (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

Priority Dispatch Corp. supports and maintains relationships with internal and external customers while delivering superior service.

The role partners with Account Managers and Sales Support to ensure accurate billing, resolve disputes, and maintain documentation throughout each project lifecycle. Key duties include updating customer records, processing payments, auditing project data, and generating reports.

Qualifications

• Associates Degree in Business Administration, Accounting or related field preferred or 2+ years related work experience.
• Knowledge of manufacturing industry practices preferred.
• Strong organizational, analytical and decision-making abilities.
• Excellent verbal and written communication; professionalism and ethics.
• Ability to handle confidential information with discretion.
• Flexible and adaptable; works well in a team; reliable.

Responsibilities

• Manage relationships with internal and external customers.
• Deliver excellent customer service and lead dispute resolutions.
• Collaborate with Account Managers and Sales Support for accurate billing.
• Verify and update customer account information; maintain records.
• Process payments; audit project information and pricing.
• Compose and send reports; ensure accuracy of project intake and changes.
• Advise on company information services including sorting, rework, containment and engineering.
• Act as liaison for Operations to communicate project details.
• Complete required training classes.
• Aspire to related duties as assigned.
• Travel up to 25% as needed.

Skills

Customer relationship management

Billing accuracy

Dispute resolution

Data entry & records

Documentation & compliance

Team collaboration

Education

Associate degree in Business Administration or Accounting

Job description

SUMMARY OF RESPONSIBILITIESSupports and maintains internal and external customer relationships.ESSENTIAL JOB FUNCTIONSManages relationships with internal and external customersDelivers excellent customer serviceLeads dispute resolutions call between external customers, Operations and SalesWorks with Account Managers and Sales Support Team to provide accurate billingResolves customer complaintsObtains proper documentation and authorization throughout duration of projectVerifies and updates customer account informationMaintains accurate records of discussion and/or correspondence with customersProcesses payment informationAudits project information and pricingComposes and sends reports as requestedEnsures accuracy of all project intake and changesAdvises on company information services including sorting, rework, containment and engineeringActs as liaison for Operations team to communicate project detailsCompletes required training classesAll other duties and responsibilities as may be assignedQUALIFICATIONSAssociates Degree in Business Administration, Accounting or related field preferred or at least two (2) years related work experienceKnowledge of manufacturing industry practices preferredStrong organizational skills and ability to prioritizeStrong decision making and analytical abilitiesAbility to manage sensitive and confidential informationAbility to be flexible and adapt to changeFunctions well in a team environmentExcellent verbal and written communication skillsProfessionalism/Ethics (trust, respect, integrity, attitude, commitment)Ability to listen/communicate clearly and professionallyDemonstrates a pleasant, patient and friendly attitudeProven work ethic and detail-oriented with a team player mentalityAvailable to work assigned hours based on business needsFor internal candidates, have satisfactory job performance (not on a corrective action)Additional Requirements:Reliable transportationAbility to travel up to 25%ActivityFrequencyActivityFrequencyStandOLift/CarryOWalkO10 lbs or lessFSitC11 – 20 lbsOHandling/FingeringC21 – 50 lbsNReaching OutwardO51 – 100 lbsNReaching Above ShoulderOOver 100 lbsNClimbNPush/PullOCrawlN12 lbs or lessOSquat/KneelO13 – 25 lbsOBendO26 – 40 lbsNWorking at ComputerC41 – 100 lbsNN (Not Applicable)Activity is not applicable to this occupation.O (Occasionally)Occupation requires this activity up to 33% (0.5 - 2.5+ hrs/day)F (Frequently)Occupation requires this activity up to 33% - 66% of the time (2.5 - 5.5+ hrs/day)C (Constantly)Occupation requires this activity more than 66% of the time (5.5+ hrs/day)The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Senior:Associates Degree in Business Administration, Accounting or related field preferred or at least five (5) years related work experience