eCom Fulfillment Final Mile Intern

Samsung; Plano (TX); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Life @ Samsung

Benefits @ Samsung

Job summary

Samsung Electronics America, Inc. is seeking a role focused on the final mile delivery process. You will analyze data, optimize routes, and collaborate with teams to ensure accurate, timely deliveries and a positive customer experience. The final mile team also handles returns and works to improve NPS across the e-commerce fulfillment chain.

The role emphasizes technology proficiency, strong communication, and a structured approach to problem-solving in a fast-paced environment.

Qualifications

• Academic majors preferred include logistics, business administration, industrial engineering, CS or IT.
• Technical skills in delivery management software, data analysis, GPS tools, logistics systems, and automation.
• Familiarity with CRM, returns management, NPS analysis, and collaboration tools.

Responsibilities

• Technology Proficiency: Experience with data analysis and visualization tools (e.g. Tableau, Power BI, Power Query).
• Communication Skills: Strong verbal and written communication skills to collaborate with teams, present findings, and document improvements.
• Time Management: Strong organizational skills to manage multiple tasks and meet deadlines in a fast-paced environment.
• Problem-Solving: Ability to identify bottlenecks or inefficiencies in the final mile process and propose actionable solutions.
• Process Optimization: Understanding of process improvement methodologies to streamline operations and enhance efficiency.

Skills

Data analysis

Visualization tools

Communication

Time management

Problem solving

Process optimization

Education

Bachelor's in Logistics and Supply Chain Management

Tools

Delivery management software

GPS tools

CRM

NPS analysis

Automation

Job description

Position Summary

This role is not eligible for immigration sponsorshipHeadquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States-investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we're creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

The final mile team is responsible for the last leg of the delivery process, from the distribution center or local hub to the customer's home and including installation. This team ensures that orders are delivered accurately, promptly, and in good condition, directly impacting customer satisfaction and brand reputation. Beyond deliveries, the team also handles returns and contributes to improving NPS by ensuring a smooth and positive customer experience.

The final mile team is crucial for ensuring a positive customer experience. Efficient and reliable deliveries enhance customer satisfaction, build trust in the brand, and contribute to repeat business. By optimizing processes, managing returns effectively, and improving NPS, the team helps maintain the overall efficiency of the e-commerce fulfillment chain.

Role and Responsibilities

• Technology Proficiency : Experience with data analysis and visualization tools (e.g. Tableau, Power BI, Power Query)
• Communication Skills : Strong verbal and written communication skills to collaborate with teams, present findings, and document improvements.
• Time Management : Strong organizational skills to manage multiple tasks and meet deadlines in a fast-paced environment.
• Problem-Solving : Ability to identify bottlenecks or inefficiencies in the final mile process and propose actionable solutions.
• Process Optimization : Understanding of process improvement methodologies to streamline operations and enhance efficiency.

Skills and Qualifications

• Academic Major Preferred: Bachelor's in either Logistics and Supply Chain Management, Business Administration (BBA), Industrial Engineering, Computer Science or Information Technology, Economics or Business Analytics
• Technical skills in delivery management software, data analysis, GPS tools, logistics systems, and automation are critical for success in final mile management. Additionally, familiarity with CRM, returns management, NPS analysis, and collaboration tools enhances the ability to optimize processes and improve customer satisfaction.
• These skills enable professionals to streamline operations, reduce costs, and deliver a seamless experience for customers.

Benefits

• Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/
• Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

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