eCom Fulfillment Final Mile Intern

Samsung Electronics America, Inc.; Plano (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

Samsung Electronics America is seeking a results-driven professional for the Final Mile Operations role in Plano, TX. You will analyze delivery data, identify bottlenecks, and collaborate with logistics, customer service, and engineering teams to improve on-time performance and customer satisfaction.

The ideal candidate has strong data visualization skills (Tableau/Power BI), excellent communication, and a track record of optimizing processes in fast-paced environments.

Qualifications

• Strong data analysis and visualization skills with industry tools.
• Bachelor's degree in logistics, supply chain, or related field preferred.
• Experience in final mile or last-mile operations is a plus.

Responsibilities

• Analyze delivery data to identify bottlenecks and inefficiencies.
• Collaborate with logistics, customer service, and engineering teams.
• Propose actionable improvements to improve on-time delivery and NPS.
• Document improvements and monitor impact with clear metrics.
• Support process optimization initiatives across the network.

Skills

Data analysis

Communication

Process optimization

Education

Bachelor's in Logistics or Supply Chain or related

Tools

Tableau

Power BI

GPS tools

CRM

Job description

Position Summary

This role is not eligible for immigration sponsorship Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us. The final mile team is responsible for the last leg of the delivery process, from the distribution center or local hub to the customer's home and including installation. This team ensures that orders are delivered accurately, promptly, and in good condition, directly impacting customer satisfaction and brand reputation. Beyond deliveries, the team also handles returns and contributes to improving NPS by ensuring a smooth and positive customer experience. The final mile team is crucial for ensuring a positive customer experience. Efficient and reliable deliveries enhance customer satisfaction, build trust in the brand, and contribute to repeat business. By optimizing processes, managing returns effectively, and improving NPS, the team helps maintain the overall efficiency of the e-commerce fulfillment chain.

Role and Responsibilities

• Technology Proficiency: Experience with data analysis and visualization tools (e.g. Tableau, Power BI, Power Query)
• Communication Skills: Strong verbal and written communication skills to collaborate with teams, present findings, and document improvements.
• Time Management: Strong organizational skills to manage multiple tasks and meet deadlines in a fast‑paced environment.
• Problem‑Solving: Ability to identify bottlenecks or inefficiencies in the final mile process and propose actionable solutions.
• Process Optimization: Understanding of process improvement methodologies to streamline operations and enhance efficiency.

Skills and Qualifications

• Academic Major Preferred: Bachelor's in either Logistics and Supply Chain Management, Business Administration (BBA), Industrial Engineering, Computer Science or Information Technology, Economics or Business Analytics
• Technical skills in delivery management software, data analysis, GPS tools, logistics systems, and automation are critical for success in final mile management. Additionally, familiarity with CRM, returns management, NPS analysis, and collaboration tools enhances the ability to optimize processes and improve customer satisfaction.

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Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives. Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our official newsroom at (https://news.samsung.com/global/).