ECM Site Manager

Boutique Recruiting; San Ramon (CA); On-site; USD 76,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Life insurance

Flexible Spending Account (FSA)

Long‑term disability coverage

Paid holidays

Monthly performance bonus up to $1,000

Job summary

Boutique Recruiting seeks an ECM Site Manager to lead the Enhanced Care Management program, overseeing daily operations and a hybrid onsite/remote team. You will drive operational excellence, accountability, and high-quality patient outcomes.

The ideal candidate has substantial ECM leadership experience, exceptional supervisory skills, and demonstrates compassionate care while maintaining compliance and collaboration with partners.

Qualifications

• 5–7+ years of progressive healthcare leadership experience, including ECM
• Previous supervisory or management experience leading healthcare teams
• Bachelor's degree required (extensive relevant experience may be considered in lieu of a degree)

Responsibilities

• Lead the day‑to‑day operations of an Enhanced Care Management (ECM) site
• Manage, coach, and develop a team of Lead Care Coordinators and support staff
• Monitor team productivity, call metrics, and operational performance using data‑driven reporting
• Ensure compliance with organizational policies, regulatory requirements, and program standards
• Conduct interviews, participate in hiring decisions, onboard new employees, and support employee development
• Complete performance evaluations, coaching conversations, and disciplinary documentation when necessary
• Partner with internal departments, health plans, and community organizations to ensure exceptional service delivery
• Travel periodically for training, oversight, and quarterly leadership meetings

Skills

Healthcare leadership

Supervisory experience

Data-driven reporting

Microsoft Office

MS Teams / Zoom

ATS familiarity

Education

Bachelor's degree

Tools

Microsoft Teams

Zoom

RingCentral

Applicant Tracking System

Job description

Position Title:

ECM Site Manager

Salary:

$76,000–$90,000 / annually, DOE + Monthly Performance Bonus

Lead a team that makes a meaningful impact on the lives of high-risk, high-need Medi‑Cal members. As the ECM Site Manager, you will oversee the daily operations of an Enhanced Care Management (ECM) program, managing both onsite and remote team members while driving operational excellence, accountability, and exceptional patient outcomes. This is a hands‑on leadership role that blends people management, performance coaching, operational oversight, compliance, and collaboration with internal teams and community partners. The ideal candidate is an experienced healthcare leader with a strong background in Enhanced Care Management, proven supervisory experience, and the ability to motivate teams while maintaining high standards of accountability and compassionate care.

Responsibilities

• Lead the day‑to‑day operations of an Enhanced Care Management (ECM) site
• Manage, coach, and develop a team of Lead Care Coordinators and support staff
• Monitor team productivity, call metrics, and operational performance using data‑driven reporting
• Ensure compliance with organizational policies, regulatory requirements, and program standards
• Conduct interviews, participate in hiring decisions, onboard new employees, and support employee development
• Complete performance evaluations, coaching conversations, and disciplinary documentation when necessary
• Partner with internal departments, health plans, and community organizations to ensure exceptional service delivery
• Travel periodically for training, oversight, and quarterly leadership meetings

Requirements

• 5–7+ years of progressive healthcare leadership experience, including Enhanced Care Management (ECM)
• Previous supervisory or management experience leading healthcare teams
• Experience interviewing, hiring, coaching, conducting performance reviews, and managing employee relations
• Bachelor's degree required (extensive relevant experience may be considered in lieu of a degree)
• Strong proficiency with Microsoft Office Suite, including Excel formulas, Outlook, and Word
• Comfortable using Microsoft Teams, Zoom, RingCentral, and applicant tracking systems

Benefits

• Medical, dental, and vision insurance
• 401(k)
• Employee life insurance, Flexible Spending Account (FSA), & Long‑term disability coverage
• Paid holidays
• Monthly performance bonus opportunity of up to $1,000 based on productivity metrics
• Annual performance reviews with opportunities for salary increases

If you're an experienced ECM leader who thrives in a hands‑on management role and is passionate about improving healthcare outcomes while developing high-performing teams, we'd love to hear from you.