ECM Enrollment Supervisor- Bilingual in Spanish

TrueCare; Vista (CA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Competitive Compensation

Competitive Time Off

Low-cost health, dental, vision & life

Job summary

TrueCare is a trusted healthcare provider serving San Diego and Riverside Counties. The ECM Supervisor leads the Care Management team, guiding care coordination for patients with complex needs and ensuring productive, compliant workflow.

This role emphasizes hands-on leadership, training, and quality monitoring, with a focus on culturally sensitive, affordable services for underserved communities in Southern California.

Qualifications

• Associate degree or equivalent in care coordination.
• ≥3 years care coordination in outpatient settings; 1+ year in enhanced care management.
• ≥1 year in a lead capacity.
• Experience in chronic disease management and care coordination.
• Knowledge of HIPAA Privacy and Security Rule.
• Bilingual in English and Spanish; proficient with EMR and MS Office.

Responsibilities

• Provide guidance, support, and training to the Care Management team.
• Assist with management of health center questions and conflicts.
• Monitor staff productivity and performance.
• Deliver comprehensive care management and care coordination for patients with complex needs.

Skills

Bilingual English/Spanish

Lead experience

HIPAA knowledge

Care coordination knowledge

Medical terminology knowledge

Education

Associate degree

Certificate of Completion in Care Management

Tools

EMR systems

Microsoft Office (Outlook, Excel, PowerPoint, Word)

Job description

TrueCare is a trusted healthcare provider serving San Diego and Riverside Counties, offering compassionate and comprehensive care to underserved communities. We are committed to making healthcare accessible to everyone, regardless of income or insurance status. With a focus on culturally sensitive, affordable services, TrueCare aims to improve the health of diverse communities. Our vision is to be the premier healthcare provider in the region, delivering exceptional patient experiences through innovative, integrated care.

The Enhanced Care Management (ECM) Supervisor is responsible for providing support, guidance, and training to the Care Management team, including assisting with management of health center questions and conflicts, and monitoring staff’s productivity and performance. The ECM Supervisor is also responsible for providing comprehensive care management and care coordination for patients particularly those with serious, complex, or chronic health problems or psychosocial issues.

Qualifications:

• Associate degree from an accredited institution or an equivalent combination of education and relevant care coordination experience.
• A minimum of three (3) years of care coordination experience in an outpatient clinical setting; at least one (1) of those years must include enhanced care management experience.
• A minimum of one (1) year of experience in a lead capacity.
• Experience in chronic disease management, case management, utilization management, and acute care or Certificate of Completion in Care Management.
• Knowledge of medical terminology and care coordination.
• Knowledge of the HIPAA Privacy and Security Rule.
• Bilingual in English and Spanish.
• Computer proficiency, particularly with Electronic Health/Medical Record systems and the Microsoft Office suite, including Outlook, Excel, PowerPoint, and Word.

Benefits:

• Competitive Compensation
• Competitive Time Off
• Low-cost health, dental, vision & life insurance

The pay range for this role $27.83 to $38.96 on an hourly basis.

Pay transparency: If you are hired at TrueCare, your salary will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining an offer.

TrueCare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any characteristic protected by applicable federal, state, or local law. Our goal is to support all team members recruited or employed here.