EBT Operations Manager

Office of Technology and Solutions Integration; Sacramento (CA); On-site; USD 100,000 - 135,000; Full time

Job summary

Office of Technology and Solutions Integration (OTSI) in the California Health and Human Services Agency seeks an IT Supervisor II to lead the SARS and EBT reconciliation operations, ensuring reliable processing and accurate reporting for California's welfare programs.

You will coordinate day-to-day activities, work with state departments and contractors, enforce security controls, and mentor staff to uphold statewide IT goals and public service outcomes.

Responsibilities

• EBT and SARS application support.
• Compliance and security with federal and state requirements.
• System testing, changes, and enhancements to maintain system reliability.
• Coordinating with stakeholders and contractors to resolve issues and support system performance.
• Supervising and developing team members while managing resources, workload, and performance.

Job description

Job Description And Duties

Why Join California Health and Human Services Agency Office of Technology and Solutions Integration (CalHHS OTSI or OTSI)?

Job Description And Duties

Why Join California Health and Human Services Agency Office of Technology and Solutions Integration (CalHHS OTSI or OTSI)?
At OTSI, your work directly improves the health and well-being of Californians. We exist to be the trusted partner to CalHHS and its 12 state departments to deliver high-impact IT and data solutions that strengthen health and human services programs statewide.
We bring leadership, expertise, and capacity together and work collaboratively with our partners to design, deliver, and support IT and data solutions that accelerate the delivery of health and human service program outcomes and service value. Our culture is grounded in accountability, respect, integrity, and collaboration, and we integrate those values in how we lead, how we work, and how we serve.
If you are interested in applying your knowledge, skills, and experience in supporting critical public services, influencing statewide health and human service outcomes, and working alongside leaders and professionals who take ownership of results – OTSI is where that happens!

About This Role

The California Electronic Benefits Transfer (EBT) Project leads the automation of EBT card issuance and delivery, redemption, settlement, and reconciliation of California's Food and Cash program benefits. Each month, the California EBT system provides millions of recipients with electronic access to Food and Cash benefits at Point -Of-Sale (POS) terminals and ATMs.
The United States Department of Agriculture Food and Nutrition Administration (FNA) mandates that California operate a standalone EBT reconciliation system (known as SARS). The Statewide Automated Reconciliation System (SARS) provides a single repository of statewide welfare transactions and reports. The primary purpose of the SARS is to compare actual county issuance and settlement data with the benefit draw and account activity data reported by the California EBT system.
The EBT Operations Manager, Information Technology (IT) Supervisor (Sup) II, will plan, direct, organize, and coordinate the day-to-day activities related to the Statewide Automated Reconciliation System (SARS) and the California EBT System.

Day-to-day Activities Include But Are Not Limited To Managing

• EBT and SARS application support.
• Compliance and security with federal and state requirements.
• System testing, changes, and enhancements to maintain system reliability.
• Coordinating with stakeholders and contractors to resolve issues and support system performance.
• Supervising and developing team members while managing resources, workload, and performance.

Department Information

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