eBooks Clerk

Goodwill Industries of Houston; Houston (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Goodwill Houston (GWH) is seeking an eBooks Clerk to support the Donated Goods Program. You will sort donated material, write condition descriptions for books, and prepare items for online and in-store listings while delivering friendly service to customers.

This role is physically active in a fast-paced retail environment, requiring the ability to lift up to 40 lbs, stand for long periods, and work with various teams to keep the inventory accurate and organized.

Qualifications

• High school diploma or equivalent preferred.
• Strong English reading, writing, and communication skills.
• Excellent writing, grammar, and editing skills.

Responsibilities

• Sort, process, and scan donated merchandise into programs.
• Receive and process items in a timely manner.
• Describe the condition of a book in writing.
• Catalog and categorize items by content and purpose.
• Provide excellent customer service.
• Perform janitorial and safety duties as needed.
• Report work incidents and injuries to management.

Skills

Reading & Writing

Customer Service

English Proficiency

Teamwork

Education

High School Diploma or GED

Job description

Job Title: eBooks Clerk
Department: Donated Goods Program (DGP)
Reports To: Manager, eCommerce (eComm) Sales and Operations
FLSA Status: Non-Exempt

Mission Support:

Goodwill Houston (GWH) is transforming lives by connecting people to opportunities that advance the future of work. Through education, training, and employment, we create pathways to success for individuals facing employment barriers. We empower people, strengthen families, and impact communities by addressing both immediate and future workforce needs. With the generous support of our donors and retail customers, we are changing lives through the power of work.

Position Summary:

Perform a variety of duties that support GWH's eCommerce Department. This includes sorting donated material into various categories, as well as other items.

Essential Duties and Responsibilities:

• Sort, process, and scan merchandise into assigned programs.
• Receive and process items in a timely manner.
• Visually inspect and separate items by category such as recyclable, sellable (in a store), sellable (online), and others as designated by the Manager.
• Write a description of the book explaining the condition of the book.
• Categorize books on the appropriate shelf.
• Maintain stock in the store by removing items from shelves and stored areas as per the manager's request.
• Classify and catalog items according to content and purpose.
• Deliver and retrieve items to and from departments by hand or using pushcarts.
• List qualifying books/media to online platforms via internal listing software.
• Move items to proper storage areas.
• Provide excellent customer service.
• Assist with the security and safety of GWH Team Members and property.
• Perform necessary janitorial work.
• Provide feedback to management regarding production and increasing efficiency.
• Must report all work incidents and injuries immediately.
• Assist other departments as needed.
• Perform other duties as directed by management to support evolving organizational needs.

Additional Responsibilities:

• Demonstrate professionalism, good judgment, and present a friendly, cooperative attitude.
• Ability to multitask, make quick decisions, adapt to change, and collaborate effectively in a fast-paced, team-oriented environment.
• Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.
• Must be punctual, maintain a professional appearance, and perform expected duties.
• Must perform all duties according to GWH safety procedures, maintain good housekeeping standards, and ensure all walkways are clear and free of clutter.
• Adheres to local, state, and federal laws and regulations.

Minimum Qualifications:

• A high school diploma or equivalent preferred.
• Ability to read, write, and communicate effectively in English to understand safety instructions, standard operating procedures, and workplace communications.
• Excellent writing, grammar, and editing skills.
• Ability to communicate and interact well with a variety of personality types.
• Poses excellent customer service skills.
• Must have reliable transportation.
• Must be legally authorized to work in the United States without sponsorship for current or future employment. GWH does not offer visa sponsorship for employment purposes.

Key Performance Indicators:

• Items properly inventoried: Goal 100%
• Meets minimum daily inventory goals: 100%
• Accuracy in store credit: 100%
• Zero listing errors
• Zero shipping errors

Physical Requirements/Work Environment:

• This role is physically demanding and fast-paced.
• Regular twisting, bending, squatting, kneeling, pushing, and pulling.
• Ability to lift up to 40 lbs. and, occasionally, lift/move items up to 100 lbs. (e.g., large bags of donations, televisions, furniture, etc.)
• Must be able to stand for extended periods of time.
• Moderate indoor noise with periodic exposure to outside temperatures.