Early-Shift Shuttle Dispatcher: Keep Routes On Time

TransWest Mobility; Seattle (WA); On-site; USD 35,817 - 38,572; Full time

Benefits offered by this job

Medical, Dental, Vision & Life Ins.

401k with matching

Annual pay raises

Holiday pay

Paid Time Off up to 80 hours

Job summary

TransWest Mobility in Seattle seeks a Dispatcher to monitor daily vehicle operations, respond to delays, rerouting requests and ensure on-time performance. You will coordinate with drivers and supervisors via phone and email, keeping routes accurate and up-to-date.

The role requires prior dispatch experience and proficiency with TripShot or Samsara, plus strong communication and problem-solving skills. Shift is 4AM-12:30PM, Monday-Friday, with a discretionary bonus program and comprehensive

Qualifications

• Must be at least 21 years of age.
• Previous dispatch experience required.
• Experience with TripShot, Samsara or other dispatching software preferred.
• Detail-oriented with strong problem-solving and troubleshooting skills.
• Able to work independently and professionally with all levels of the organization.

Responsibilities

• Monitor vehicles and routes on dispatch monitors and quickly react to changes and issues.
• Ensure dispatch programs (TripShot, Samsara, other) are accurate including vehicle, driver and route assignments.
• Monitor Samsara data pertaining to driver check-ins and check-outs, geo-fencing, driver registration and support the Fleet Manager on non-reporting units as needed.
• Manage WIFI uptime and resetting through online portal.
• Proactively communicate to clients via push notifications, emails and phone calls.
• Communicate with Managers/Supervisors on delays, driver and vehicle issues, late check-ins, late routes and other critical information.
• Monitor client email inboxes and reply to emails as needed.
• Assist with lost and found items.
• Be the point of contact to answer dispatch phones pertaining to shuttle issues/delays.
• Create and monitor on-time performance and recommend route changes to improve service.
• Create and pull reports from TripShot and Samsara that help measure our success.
• Communicate with clients via email and telephone to address inquiries and provide updates.

Skills

Communication skills

Problem solving

Multi-tasking

Tools

TripShot

Samsara

Job description

Whether you're in the drivers' seat or curbside - working at TransWest comes with a fun, innovative, growth-driven culture and environment to accelerate your career.

PTO and Paid Holidays

Start earning Paid Time Off (PTO) from your first day - plus paid holidays!

Pay Raises and Bonuses

It pays to drive at TransWest with sign-on bonuses*, annual pay raises, and quarterly safety performance bonuses.

Career Growth and Advancement

Advance and grow beyond the driver's seat - lead your own teams or manage logistics - its all within reach.

Be Local, Stay Local

We'll help you get comfortable with local, private, year-round fixed routes on fixed schedules.

Your Health and Safety in Mind

Full and part-time team members are eligible for full medical, dental, vision, and life insurance alongside a company matching 401(k).

Peace of Mind

Get paid training and drive on new, well-maintained vehicles serving business clients.

*Sign on bonuses vary by availability, job role, experience, and qualifications.

Go Beyond the Driver's Seat

We believe our Team Members are the heartbeat of our organization. Therefore, we pride ourselves on making sure not just our clients - but you - enjoy the ride along the way.