Early Morning Retail Associate: Customer Service & Stock

Michaels Stores; Olive Branch (MS); On-site; USD 15,000 - 18,000; Full time

Job summary

Michaels Stores in Olive Branch, MS seeks a Store Team Member to deliver friendly customer service, help shoppers find products, and ensure a fast, accurate checkout experience.

You will participate in truck unloading, stocking, planograms, and merchandise recovery, while promoting the Rewards program and assisting with Buy Online Pickup in Store and Ship From Store. This role involves standing, lifting, and flexible hours throughout evenings and weekends.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers locate products and provide solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on the Rewards program and Private Label Credit Cards and enroll them.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unloading, stocking, and planogram (POGs) processes.
• Maintain store recovery and merchandise in-stock status; complete go back/return flow.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs; follow SOPs and company policies.

Skills

Retail experience

Customer service

Job description

Michaels Stores in Olive Branch, MS seeks a Store Team Member to deliver friendly customer service, help shoppers find products, and ensure a fast, accurate checkout experience.

You will participate in truck unloading, stocking, planograms, and merchandise recovery, while promoting the Rewards program and assisting with Buy Online Pickup in Store and Ship From Store. This role involves standing, lifting, and flexible hours throughout evenings and weekends.