Child Care Consultant

Health & Human Services; North Carolina; Híbrido; USD 53.000 - 92.000; Jornada completa

Descripción de la vacante

Health & Human Services in North Carolina is seeking a Home-based Child Care Consultant to support licensing compliance, investigate violations, and provide technical assistance to childcare providers. The role emphasizes independent planning and frequent communication with providers and stakeholders to ensure safe, quality environments for children.

The position requires advanced proficiency in Word and Excel for documentation, reporting, and maintaining records, with salary and benefits

Formación

• Applicants with strong Word/Excel licensing documentation experience.
• Experience evaluating childcare environments for licensing compliance.
• Experience investigating reported violations and determining follow-up actions.
• Experience providing consultation and technical assistance to childcare providers.
• Maintaining professionalism and composure in stressful or sensitive situations.

Responsabilidades

• Assist providers in achieving and maintaining compliance with state licensing requirements.
• Monitor centers and homes for regulatory compliance and document findings.
• Investigate reports of violations and determine follow-up actions.
• Evaluate practices and environments to identify non-compliance and provide corrective guidance.
• Conduct interviews, gather information, and review documents in investigations.
• Communicate regulatory requirements to providers in clear language.
• Prepare reports and maintain records using Word/Excel.
• Manage daily work independently in a home-based setting with regular communication with supervisors and providers.
• Support providers by offering consultation and technical assistance.
• Maintain professionalism in stressful or sensitive provider interactions.

Conocimientos

Regulatory compliance

Stakeholder communication

Investigations

Documentation & reporting

Independent work

Educación

Master's degree in a related field

Bachelor's degree in a related field

Herramientas

Microsoft Word

Microsoft Excel

Descripción del empleo

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The Child Care Consultant supports child care licensing by assisting potential and current providers in understanding and meeting state child care requirements. It monitors licensed centers and homes for compliance, conducts investigations into alleged violations or illegal operations, and provides guidance to help facilities maintain safe, high-quality environments for children. This role operates from a home-based setting within the service region and requires independent planning and management of daily work activities. It involves frequent communication with providers and stakeholders to address concerns, clarify requirements, and support regulatory compliance. The position also requires the use of computer software applications, including Word and Excel, to complete documentation and reporting tasks.

Key Duties

• Assist potential and current child care providers in achieving and maintaining compliance with state child care licensing requirements.
• Monitor licensed centers and homes to assess compliance with regulatory standards and document findings.
• Investigate reports of violations, including allegations of unlicensed child care operations, and determine appropriate follow up actions.
• Evaluate facility practices and environments to identify non compliance and provide guidance for corrective measures.
• Conduct interviews, gather information, and review documentation when investigating complaints or alleged violations.
• Communicate regulatory requirements to providers in clear, professional language to support consistent understanding and application.
• Use computer software applications such as Microsoft Word and Excel to prepare reports, maintain records, and complete required documentation.
• Manage daily work independently in a home-based environment while maintaining timely communication with supervisors and providers.
• Support child care providers in resolving compliance issues by offering consultation and technical assistance.
• Maintain professionalism and composure while working in stressful or sensitive situations involving providers or families.

Knowledge, Skills and Abilities / Management Preferences

Salary Grade Range: $52,592.00-$92,036.00 Recruitment Range: $52,592.00-$63,910.00 Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. The Knowledge, Skills, and Abilities (KSAs) / Management Preferences are not required.

Applicants who possess the following skills are preferred:

• Demonstrated intermediate proficiency using Microsoft Word and Excel to complete licensing documentation, prepare written reports, and maintain organized electronic records of monitoring and investigation activities.
• Proven experience evaluating child care environments by reviewing documentation, observing practices, and assessing compliance with established licensing requirements.
• Demonstrated success conducting investigations into reported violations by gathering information, interviewing involved parties, and determining appropriate follow up actions.
• Established record of providing consultation and technical assistance to child care providers to strengthen compliance practices and support ongoing quality improvement.
• Consistent history of maintaining professionalism and composure while managing stressful or sensitive situations during monitoring visits, investigations, and provider interactions.

Position Details

This Position Is 100% Federally Funded. This Position Is Eligible For A Fully Remote Work Option Must Reside In The Service County Or A Contiguous County.

About Child Development and Early Education (CDEE)

The Division of Child Development and Early Education (DCDEE) ensures that the health and safety of children in child care programs, to promote quality child care by implementing evidenced-based standards and to increase access to quality child care to families and children across North Carolina.

About Regulatory Services

The Regulatory Services Section monitors and licenses all childcare programs in North Carolina.

Compensation and Benefits

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high quality low cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit the website for State Benefits.

Equal Opportunity Statement

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/. DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. In accordance with the Governor's Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved.

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Background Check

Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.

Minimum Education and Experience

Master's degree in a discipline relative to the program from an appropriately accredited institution and two years of related experience OR Bachelor's degree in a discipline relative to the program area from an appropriately accredited institution and four years of related experience OR An equivalent combination of education and experience.

Application Deadline

The Posting Will Close At 11:59 P.M. The Night Before The End Date

All job postings close at 11:59pm the night before the End Date on the posting.