Early Career Quality Analyst - Roseville, CA

Gainwell Technologies; Roseville (CA); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Generous vacation policy

401(k) employer match

Comprehensive health benefits

Educational assistance

Leadership and technical development

Job summary

Gainwell Technologies in Roseville, CA is seeking an Early Career Quality Analyst to perform less complex quality assurance activities and ensure contract compliance across the account. The role interacts with multiple business units and requires data collection, report reviews, and participation in process improvement.

The position requires proficiency with Microsoft Office, CRM/MMIS, and contact center platforms, with a focus on data analytics and presenting findings to stakeholders.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• One or more years of auditing/quality experience.
• Experience working within a contact compliance (quality) unit and understanding of general quality principles.
• Experience working with project management and/or process improvement (Lean, Lean Six Sigma, etc.) methodology.

Responsibilities

• Participates in the establishment and documentation of a tailored strategy quality plan in collaboration with the project manager, for the performance of contract compliance activities for assigned project or task.
• Maintains contract compliance documentation for projects and tasks to include quality metrics.
• Ensures documentation complies with established software development standards, policies and procedures or best practices.
• Conducts assessments and evaluations through analysis and interpretation of objective and subjective evidence to verify compliance to established standards and applicable quality plan.
• Determines level of process and product quality. Develops written reports of findings; escalates unresolved issues to higher level staff within quality for review.
• Evaluates work products to assess quality and report findings. Researches alternative solutions to problems, determines proper approaches and makes verbal and/or written recommendations to appropriate parties.
• Assists in implementing recommendations as approved. Participates in special projects, external audits, and process improvements in support of contract compliance initiatives.
• Gathers, uses, and analyzes defect metrics data with assistance of higher-level staff within quality. Conducts research and prepares analysis using written reports as directed.

Skills

Auditing/Quality experience

Data analytics

Project management

Lean Six Sigma

Quality improvement

Education

Bachelor's degree

Tools

CRM systems

MMIS

Microsoft Office

Job description

Date: Oct 27, 2026

Location:

Roseville, CA, US, 95747-6645

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As aEarly Career Quality Analyst - Roseville, CAat Gainwell, will be responsible for performing less complex quality assurance activities to ensure compliance with performance standards across the account. This analyst will interact with members of many different business units to ensure quality within processes and drive improvement activities. The ideal candidate will have experience with collecting data and conducting reviews of reports for contract compliance, leading projects for process improvement, be comfortable performing data analytics, and presenting information to various levels within the organization and externally (client/auditors). This position requires the use of many different software systems so the candidate must be proficient with basic technology such as Microsoft Office products and more advanced systems such as Customer Relationship Management (CRM) systems and Medicaid Management Information Systems (MMIS) and contact center platforms.

Here are the details on this position.

Your role in our mission

• Participates in the establishment and documentation of a tailored strategy quality plan in collaboration with the project manager, for the performance of contract compliance activities for assigned project or task. Maintains contract compliance documentation for projects and tasks to include quality metrics. Ensures documentation complies with established software development standards, policies and procedures or best practices.
• Conducts assessments and evaluations through analysis and interpretation of objective and subjective evidence to verify compliance to established standards and applicable quality plan. Determines level of process and product quality. Develops written reports of findings; escalates unresolved issues to higher level staff within quality for review.
• Evaluates work products to assess quality and report findings. Research alternative solutions to problems, determines proper approaches and makes verbal and/or written recommendations to appropriate parties. Assists in implementing recommendations as approved. Participates in special projects, external audits, and process improvements in support of contract compliance initiatives.
• Gathers, uses, and analyzes defect metrics data with assistance of higher-level staff within quality. Conducts research and prepares analysis using written reports as directed. Provides recommendations regarding possible approaches to resolving defects.

What we're looking for

• Bachelor's degree or equivalent combination of education and experience.
• One or more years of auditing/quality experience.
• Experience working within a contact compliance (quality) unit and understanding of general quality principles.
• Experience working with project management and/or process improvement (Lean, Lean Six Sigma, etc.) methodology.

What you should expect in this role

• Flexible hybrid schedule while working with an upbeat, encouraging, and experienced team.
  This requires 1-2 days per week in our Roseville, CA office and candidate must reside w/in commuting distance (1 hr driving)
• Opportunity to conduct contract compliance audits to report on performance, perform data analytics of data generated, and lead continuous improvement activities across the account.
• Develop and implement new processes or tools as needed to streamline and improve processes.

The pay range for this position is $55,000 - $65,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development.

• generous, flexible vacation policy
• a 401(k) employer match
• comprehensive health benefits
• educational assistance
• leadership and technical development academies

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.