Early Career Professional: Services Sales Support Specialist

Ericsson; Plano (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Vacation & holidays

Parental leave

Stock Purchase Plan

Educational assistance

Job summary

Ericsson AB in Plano, TX is seeking an Services Sales Support Specialist to help shape service solutions and proposals. You will collaborate with sales, solution design, commercial management, and service delivery to turn customer needs into compelling offerings.

Bring a bachelor’s degree and 2–5 years in telecom or network services, strong analytical and communication skills, and proficiency with Word, Excel, and PowerPoint. On-site role with competitive benefits.

Qualifications

• A bachelor’s degree in engineering, telecommunications, information technology, computer science, finance, economics, or a related field.
• Typically 2–5 years of relevant experience in telecommunications, network services, technical sales support, business operations, or project coordination.
• Analytical, organizational, communication, and problem-solving skills.
• Ability to work with customer requirements and explain technical and business information clearly.
• Ability to support proposals, customer requests, delivery coordination, or commercial activities.
• Attention to detail and ability to organize competing priorities.
• Familiarity with Microsoft Word, Excel, and PowerPoint.
• Knowledge of telecommunications, wireless networks, network services, or proposal development is helpful.

Responsibilities

• Prepare responses to customer requests, proposals, statements of work, presentations, and related business documents.
• Help develop service solutions focused on network optimization, applications, and performance.
• Organize and review technical, operational, and commercial information to support proposals and business cases.
• Work with sales, solution design, project delivery, sourcing, and finance teams to develop opportunities and prepare proposals.
• Support work planning, effort estimates, pricing, risk reviews, and assessments of delivery feasibility.
• Help with customer workshops, service presentations, opportunity reviews, and internal planning.
• Track actions, risks, dependencies, decisions, and open questions during proposal development.
• Contribute to improvements in proposal quality and team processes.

Skills

Bachelor's degree in engineering or IT

2–5 years in telecom or network ser v

Analytical skills

Organizational skills

Communication skills

Problem solving

Explain technical & business info

Attention to detail

MS Word, Excel, PowerPoint

Knowledge of telecom / network ser v

Education

Bachelor’s degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Join our Team

About this opportunity

Early Career Professionals, ready to turn your curiosity into real-world impact? Join Ericsson’s Cognitive Network Solutions team in Plano, Texas, as a Services Sales Support Specialist. You’ll help shape services that support network performance and connect customer needs with practical solutions across the Americas. Working with colleagues in sales, solution design, commercial management, and service delivery, you’ll build hands‑on knowledge of how customer ideas become proposals and services—and develop skills you can grow throughout your career.

What you will do

• Prepare responses to customer requests, proposals, statements of work, presentations, and related business documents.
• Help develop service solutions focused on network optimization, applications, and performance.
• Organize and review technical, operational, and commercial information to support proposals and business cases.
• Work with sales, solution design, project delivery, sourcing, and finance teams to develop opportunities and prepare proposals.
• Support work planning, effort estimates, pricing, risk reviews, and assessments of delivery feasibility.
• Help with customer workshops, service presentations, opportunity reviews, and internal planning.
• Track actions, risks, dependencies, decisions, and open questions during proposal development.
• Contribute to improvements in proposal quality and team processes.

The skills you bring

• A bachelor’s degree in engineering, telecommunications, information technology, computer science, finance, economics, or a related field.
• Typically 2–5 years of relevant experience in telecommunications, network services, technical sales support, business operations, or project coordination.
• Analytical, organizational, communication, and problem-solving skills.
• Ability to work with customer requirements and explain technical and business information clearly.
• Ability to support proposals, customer requests, delivery coordination, or commercial activities.
• Attention to detail and ability to organize competing priorities.
• Familiarity with Microsoft Word, Excel, and PowerPoint.
• Knowledge of telecommunications, wireless networks, network services, or proposal development is helpful.
• AI is becoming core to how we build and deliver at Ericsson. We're seeking talent who are ready to learn, adapt, and develop the skills needed to thrive in an AI-enabled future.

Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [e-mail].

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Additional Information: Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1's, H-1B1's, E-3's, O-1's, and TN's. Ericsson also does not hire F-1's working on CPT or EAD for this position.

Primary country and city: United States (US) || Plano (Country/ City)

Job details: Network Engineer

Job Stage: Job Stage 4

Primary Recruiter: Chris Hulson

Hiring Manager: Yinghui Zhang

Compensation and Benefits at Ericsson

• Your Pay

  The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.

  Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.

• Your Health

  Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.

• Your Financial Security

  We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson’s full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson’s Stock Purchase Plan.

• Your Time

  Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.

• Additional Benefits

  Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.