Early Career Consult Program – Network Support Associate

Kyndryl; United States; On-site; USD 69,000 - 85,000; Full time

Benefits offered by this job

Discretionary bonus

Medical & dental

Retirement plan

Paid time off

Job summary

Kyndryl in Frisco, Texas is seeking a Network Support Specialist to ensure availability, performance, and security of enterprise networks. You will monitor, troubleshoot, and support network infrastructure in a multi-vendor environment, collaborating with engineers, service teams, and customers to resolve issues and implement changes.

The role emphasizes incident investigation, change management participation, and proactive improvements to reduce incidents.

Qualifications

• Foundational experience supporting enterprise networks with routing and switching.
• Knowledge of WAN, VPN, and secure connectivity.
• Ability to monitor, troubleshoot, and improve network performance.
• Familiarity with ITIL processes and operational best practices.
• CCNP or equivalent networking knowledge.
• Experience documenting configurations and troubleshooting activities.

Responsibilities

• Monitor network performance and health across environments.
• Troubleshoot connectivity, routing, and switching issues.
• Install, configure, and maintain network devices.
• Execute routine network changes and participate in change control.
• Maintain secure connectivity including VPN and WAN.
• Investigate incidents and perform root-cause analysis.
• Escalate complex issues to senior engineers when needed.
• Document configurations and procedures.
• Provide status updates to customers and stakeholders.
• Identify opportunities to improve operations and reduce incidents.

Skills

Routing & switching

Network performance monitoring

WAN/VPN security

Troubleshooting skills

CCNP certification

ITIL familiarity

Communication skills

Education

Bachelor's degree in IT/Networking

CCNP or equivalent certification

Tools

Cisco ACI

F5 BIG-IP

NSX

Ansible

Job description

Job Link:- https://kyndryl.wd5.myworkdayjobs.com/KyndrylProfessionalCareers/job/Dallas-USDALFRI-Frisco-AI-HUB/Early-Career-Consult-Program---Network-Support-Associate_R-67487

Your Role

As a Network Support Specialist, you will help ensure the availability, performance, and security of enterprise network environments. Working in a complex, multi-vendor environment, you will be responsible for monitoring, maintaining, troubleshooting, and supporting network infrastructure that enables business-critical operations. You will collaborate with engineers, service teams, and customers to resolve issues, implement changes, and continuously improve network reliability and performance.

What You Will Do

• Monitor and manage network performance, availability, and operational health.
• Troubleshoot network connectivity, performance, routing, switching, and configuration issues.
• Support the installation, configuration, and maintenance of network hardware and software.
• Execute routine network changes and participate in change management and review processes.
• Maintain and support secure network connectivity, including VPN and WAN technologies.
• Investigate network incidents, perform root-cause analysis, and implement corrective actions.
• Gather diagnostic information and elevate complex issues to senior engineering teams when needed.
• Support network-security policies and help identify and address security risks and vulnerabilities.
• Document network configurations, troubleshooting activities, operating procedures, and recurring issues.
• Provide technical support and communicate status, impact, and resolution updates to customers and stakeholders.
• Identify opportunities to improve network operations, reduce repeat incidents, and enhance service quality.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who Your Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills

• Foundational experience supporting enterprise network environments with routing and switching technologies.
• Working knowledge of network protocols, addressing, traffic flow, and connectivity principles.
• Ability to monitor and manage network availability, performance, and capacity.
• Experience troubleshooting network performance, connectivity, and configuration issues.
• Familiarity with WAN technologies, VPNs, and secure network connectivity.
• Understanding of network security concepts, risks, and vulnerabilities.
• Ability to install, configure, and support network devices and infrastructure components.
• Foundational experience handling network incidents, service requests, and operational support activities.
• Strong analytical and problem-solving skills with the ability to isolate and diagnose issues.
• Experience documenting configurations, procedures, and troubleshooting activities.
• Strong communication and customer support skills.
• CCNP certification or equivalent networking knowledge.
• Familiarity with ITIL processes and operational best practices.

Preferred Skills

• Experience with BGP and advanced routing technologies.
• Experience with Software Defined Networking (SDN), including Cisco ACI.
• Experience supporting network security technologies such as Check Point or Cisco Firepower firewalls.
• Experience with F5 load balancers, NSX, or other advanced infrastructure technologies.
• Experience with network automation tools such as Ansible.
• Exposure to network engineering, infrastructure modernization, or cloud networking initiatives.

The compensation for this position is $77,000 based on a full-time schedule. The pay or salary range is not below any applicable state, city or local minimum wage requirement.

This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.