Eagles Edge Server PM | Full-Time

Omni Hotels & Resorts; ChampionsGate (FL); On-site; USD 24,000 - 42,000; Full time

Job summary

Omni Orlando at ChampionsGate is seeking a courteous, guest‑oriented server to deliver exceptional dining experiences in a luxury resort setting. You will greet guests, take orders, and provide knowledgeable beverage service while maintaining polished appearance and teamwork with FOH/BOH staff.

Responsibilities include accurate order entry in MICROS, managing guest tabs, and ensuring compliance with service standards. Positive attitude and flexibility to work weekends are essential.

Qualifications

• Effective communication with guests and team members.
• Ability to stay calm and handle busy periods with professionalism.
• Problem solving abilities and initiative.
• Unexpired tip certification.
• Excellent people skills and outgoing personality.
• Experience in hospitality industry preferred.

Responsibilities

• Acknowledge and greet all guests, anticipate needs, and respond to inquiries.
• Set up restaurant and golf bays.
• Understand server standards and the menu.
• Master beverage service and proper glassware handling.
• Take orders and ring in accurately in MICROS; manage guest tabs and payments.
• Deliver food and beverages promptly to tables and bays; be friendly and use guest surnames when possible.
• Comply with food handling standards and cash/credit procedures.
• Run service efficiently and coordinate with staff to ensure guest satisfaction.
• Prepare dining room and work area for opening/closing; break down service areas.
• Polish and distribute silverware; maintain neat appearance and attendance.
• Maintain knowledge of menus, wines, and beverages; continuously learn about services offered.
• Adhere to uniform standards and schedule changes approved by a manager.

Skills

Communication skills

Calm under pressure

Problem solving

Tip certification

Excellent people skills

Hospitality experience

Tools

Top Tracer Software

OpenTable

MICROS

Job description

Omni Orlando at ChampionsGate

The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf and 15 acres of recreation, this four-diamond resort is one of the nation's premier golf, meeting and leisure retreats. In addition to walk-out golf, guests may choose to relax in our signature Mokara spa, dine in one of our five restaurants or enjoy 15 acres of pools and recreation activities including the 850-foot lazy river.

Omni Orlando's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Orlando Resort at ChampionsGate may be your perfect match.

Job Purpose: To wait on tables in a timely manner, properly ring in the food and beverage items in the MICROS system and to be knowledgeable, articulate, confident, and overwhelmingly focused on the objective of helping our guests during their visit without being obtrusive.

Essential Job Functions:

• Acknowledge and greet all guests, anticipate guest needs, and respond to guest inquiries or requests.


• To properly set up restaurant and golf bays


• To have complete understanding of server standards.


• To have a complete understanding of the menu.


• To have a complete understanding of beverage service.


• To polish and clean glassware before opening hours.


• To take food and drink orders.


• Accurately ring orders accordingly in the MICROS system and maintains guest tabs and facilitates payment following procedures.


• To deliver food and beverages accurately to tables and bays.


• Be friendly and helpful with all guests. Use surnames whenever possible.


• To comply with food handling standards.


• To comply with proper check closing/ cash handling/ credit card handling procedures.


• Run food and beverage in a timely manner.


• To comply with applicable liquor laws. Ensures responsible service of alcohol by following all legal requirements including carding and consumption.


• Communicates with food and beverage staff to ensure guest satisfaction.


• Prepares dining room and work area for either opening or closing accordance with company standards.


• To properly break down entire restaurant and bays.


• To complete all assigned duties before checking out and clocking out.


• To polish & distribute all silverware.


• To comply with attendance and punctuality standards.


• Contributes to a professional workplace that maximizes employee morale, productivity, and effectiveness. Works well with a diverse FOH and BOH staff


• Responsible for knowing schedule and having any schedule changes approved by a manager.


• Performs additional responsibilities although not detailed, as requested by a manager.


• To comply with uniform standards.


• Enter accurate guest counts.


• Maintains full knowledge of menus, recipes, wine, liquor, beer, and any other pertinent information.


• Constantly increasing knowledge of food, wine, beer, liquor and other products and services


• Commitment to quality service, and food and beverage knowledge

Qualifications:

• Must have effective communication skills.


• Be proficient in Top Tracer Software, Open Table Software and Symphony.


• Ability to work calmly and effectively under pressure.


• Must have problem solving abilities, be initiative-taking and organized.


• Must have an unexpired tip certification.


• Always maintain a clean and professional image.


• Always speaks to guests with enthusiasm.


• Ability to understand and follow written and verbal instructions.


• Must be able to work flexible shifts and schedules, including weekends and holidays.


• Must be able to demonstrate competency as outlined in the training schedule.


• Excellent people skills and outgoing personality


• Experience in a hospitality industry in similar position


• Previous guest service training in a luxury resort environment


• Must have knowledge of the floor plan and table numbers as outlined in training.

Physical Requirements:

• This position will spend 95% of the time standing and 5% of the time sitting.


• The individual must be able to transport up to fifty pounds on occasion and up to thirty-five pounds regularly.


• Ability to bend and reach above head holding up to ten pounds frequently.


• Possesses stamina and energy to remain active and move quickly for up to 10-hour shifts.


• Ability to hear, understand and respond to guest and staff requests in a loud environment.

Working Environment:

• Occasional environmental exposures to cold and heat


• Must show ability to work in a fast-paced environment.


• Ability to work in a collaborative environment.

Tools & Equipment:

• Must demonstrate ability to carry trays.


• Operating of cappuccino and beverage machines


• Knowledge and operating of the Micros System

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.