Eagle Lake Retail Operations Coordinator

The Navigators; Colorado Springs (CO); On-site; USD 38,000 - 52,000; Full time

Job summary

The Navigators seeks a Retail Operations Coordinator to oversee all on-site and online camp store operations for Eagle Lake Camps, ensuring brand standards, strong customer service, and a seamless shopping experience for campers and families.

The role leads seasonal staff, manages purchasing plans, and collaborates with marketing to promote merchandise while driving revenue and mission-aligned outcomes.

Qualifications

• Organized and detail focused with strong multi-location coordination.
• Customer-service minded and responsive in fast-paced environments.
• Sales, marketing, and revenue-minded mindset to grow store performance.

Responsibilities

• Oversee day-to-day operations of all in-person camp store locations plus online store.
• Maintain brand presentation and customer service across locations; recruit and train seasonal staff.
• Manage inventory, purchasing, and vendor relations; negotiate terms and pricing.

Skills

Organized

Service oriented

Creative

Teachable

Independent worker

Sales/marketing mindset

Adaptable

Detail oriented

Driven

Resilient

Humble

Curious

Emotional strength

Job description

PRIMARY PURPOSE

The Retail Operations Coordinator shall serve Eagle Lake Camps and fulfill the responsibilities listed below in the spirit of The Navigators calling, values, and purpose: To advance the Gospel of Jesus and His Kingdom into the nations through spiritual generations of laborers living and discipling among the lost. The Retail Operations Coordinator exists to build and manage a retail program that contributes to Eagle Lake's financial sustainability while strengthening the camper and family experience. This role oversees all aspects of onsite and online retail, including merchandise selection, inventory, pricing, merchandising, and sales performance. By offering products that campers and families genuinely want, the retail program creates lasting connections to Eagle Lake, extends the camp experience beyond summer, and generates revenue that supports our mission.

ESSENTIAL FUNCTIONS

Retail Operations Management (35%)

• Oversee day-to-day operations of all in-person camp store locations plus the online store.
• Ensure consistent brand presentation, merchandising standards, and customer service across all locations.
• Recruit, train, and support seasonal staff working store shifts during peak season.
• Maintain store systems (POS and online storefront) and resolve day-to-day operational issues.

Inventory & Purchasing Management (30%)

• Manage end-to-end inventory: purchasing, receiving, stocking, and reconciliation across all locations.
• Build seasonal purchasing plans and vendor relationships; negotiate pricing and terms.
• Track inventory turnover and sell-through by item and location to inform future buys.
• Coordinate shipping and receiving logistics so merchandise arrives on time ahead of peak season.

Marketing & Revenue Growth (15%)

• Partner with the marketing team to promote camp store merchandise online and on-site.
• Introduce 2-3 new trending or camper-requested items each season
• Sell product specifically targeting Eagle Lake Alumni and Eagle Lake parents.
• Set pricing and margin targets that support overall camp revenue goals.
• Analyze sales data to identify best- and worst-performing merchandise and adjust strategy accordingly.

Vendor & Stakeholder Liaison (10%)

• Serve as the primary point of contact for merchandise vendors and apparel/print suppliers.
• Coordinate custom item design (t-shirts, camp merchandise) with program and marketing teams.
• Respond to customer inquiries related to store purchases, order issues, and merchandise questions.

Ministry Partner Development Responsibilities (5%)

• Raise personal ministry support in partnership with Eagle Lake's MPD team, consistent with standard Eagle Lake staff expectations.
• Participate in MPD training and ongoing donor communication and stewardship.

Additional Responsibilities (5%)

• Participate in Navigators' on-site learning and development events, Cultural Development and Diversity trainings, or other non-Navigator developmental events as appropriate.
• Participate in annual processes, such as the organizational Plan and Progress Review (PPR), Engagement Survey, Reaffirmation of the Navigators Code of Conduct, Calling-Core Values-Vision, Statement of Faith, Driver's Authorization, and other releases as required.
• Submit time worked on a weekly basis through the Workday Time Tracking system.
• Other job-related duties as assigned.

CORE COMPETENCIES

• Organized: able to prioritize responsibilities, manage details effectively, and maintain systems that promote efficiency, consistency, and follow-through.
• Service-oriented: committed to meeting the needs of customers and team members with responsiveness, care, and a positive attitude.
• Creative: able to generate fresh ideas and products that are trending, solve problems in innovative ways, and identify opportunities to improve processes, experiences, or outcomes.
• Teachable: capable of being taught; apt and willing to learn and grow
• Can work independently: self-motivated and capable of taking initiative, making sound decisions, and accomplishing goals with minimal supervision.
• Sales/marketing mindset: focused on growing revenue by understanding customer needs, creating positive shopping experiences, and identifying opportunities to promote products.
• Adaptable: able to adjust behavior and actions according to what the situation requires.
• Detail Oriented: able to handle a high volume of inventory and sales with a high level of accuracy.
• Driven: a desire to grow and push oneself to be better; willingness to take risks; frequently seek out fresh achievements.
• Resilient: able to bounce back from stress quickly and not become easily discouraged. An understanding that failure is part of the process and furthermore a basis for learning and growth.
• Humble: a willing learner with self-awareness, proactively seeking other's input and feedback.
• Curious: exploring the unknown and questioning the status quo in pursuit of better, more effective solutions.
• Emotional strength: positive attitude, high empathy, and emotional control in s