E-Shop Specialist: Fast Online Orders & Customer Care

Berkeley Bowl; Berkeley (CA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Employee discount

Job summary

Berkeley Bowl is seeking a team member to provide accurate, prompt, and friendly service for online orders and assist in E-Shop operations to meet department goals.

You will fill customer orders, pack for pickup/delivery, contact customers about replacements, and help with questions, suggestions, and complaints while maintaining sanitation and stock levels. Flexibility including nights/weekends is expected.

Qualifications

• Basic math skills required.
• Familiarity with diets, food sensitivities and allergies.
• Ability to meet physical demands including lifting up to 50 pounds.
• Ability to stand/walk for extended periods and work a flexible schedule.

Responsibilities

• Fill customer orders accurately and efficiently.
• Pack orders for pickup and delivery; use refrigeration/freezers when needed.
• Contact customers regarding replacement options.
• Assist customers with questions, suggestions, and complaints.
• Report customer feedback to Supervisor and maintain sanitary packing areas.
• Clean spills and follow food safety regulations (CURFFL/HACCP).
• Restock supplies and report out-of-stocks; operate department equipment safely.
• Inform Supervisor of equipment repair needs and follow opening/closing procedures.

Skills

Basic math

English proficiency

Physical stamina

Ability to lift 50 lbs

Flexible schedule

Education

High School Diploma or GED

Job description

Berkeley Bowl is seeking a team member to provide accurate, prompt, and friendly service for online orders and assist in E-Shop operations to meet department goals.

You will fill customer orders, pack for pickup/delivery, contact customers about replacements, and help with questions, suggestions, and complaints while maintaining sanitation and stock levels. Flexibility including nights/weekends is expected.