E-Sales Agent - Toyota of Santa Fe

Sonic Automotive, Inc.; Santa Fe (NM); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Medical, Dental, Vision

401k and PTO

Award-winning training

Job summary

Sonic Automotive, Inc. is looking for an E-Sales Agent at Toyota of Santa Fe in Santa Fe, NM. This role focuses on engaging customers through phone and internet inquiries to generate sales appointments. The ideal candidate will have strong customer service skills and experience in a sales environment.

The position offers a competitive pay of $20.00 per hour, along with comprehensive training and benefits. Join our team and be part of a company that values growth and development!

Qualifications

• Minimum 1 year of call center or sales-focused experience.
• Ability to handle high-pressure situations and multi-task.
• Exceptional verbal and written communication skills.

Responsibilities

• Answer inbound phone calls and internet inquiries.
• Provide timely responses to customer questions.
• Facilitate appointment scheduling for sales.

Skills

Customer service

Sales experience

Communication skills

Time management

Job description

E-Sales Agent - Toyota of Santa Fe in Santa Fe, NM at Sonic Automotive

Job Type: Customer Service

Experience: Associate

About

Toyota of Santa Feis one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!

Salary: $20.00 per hour

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us!

Job Description

The E-Sales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The eSales Agent’s responsibility is to deliver a premium customer experience by responding to inquiries promptly, professionally, accurately, and courteously.

This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance, and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships.

If applicable, the eSales Agent will report to the Traffic Manager, or Sales Manager. Compensation is tied to appointment and sales performance.

Duties and Responsibilities:

• Answer inbound phone calls, internet inquiries, and chats
• Provide guests with timely, relevant responses to address customer questions and needs
• Facilitate providing guests price and purchasing information
• Provide payment options and quotes
• Generate sales and acquisition appointments
• Manage organizers to stay up to date with follow up of all active guests
• Adhere to specific outreach cadence required for new inquiries
• Maintain a thorough understanding of KPIs

Preferred:

• Minimum 1 year call center or sales focused experience
• Able to set priorities, multi-task, and achieve goals
• Ability to perform in a fast paced environment
• Ability to work on a tea
• Exceptional communication skills, both written and verbal
• Highly proficient in verbal phone skills
• Ability to establish and maintain strong internal and external relationships
• Strong organizational and time management skills
• Must be adaptable to change
• Proficient using a computer
• Evening and weekend schedule availability required

Required:

• All applicants must be authorized to work in the USA.
• Valid Driver’s License and good driving record.
• All applicants must be able to demonstrate ability to pass pre-employment testing including background checks, MVR, drug test, credit report, and valid driver license.

Compensation:

• $20.00 per hour
• Meeting and exceeding goals

Schedule:

• Full Time
• Monday through Sunday availability

It's time to make the most important move of your career. From our cooperative team-based approach; to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEO guidelines.