Customer Service Associate

FAST RETAILING CO., LTD.; United States; On-site; USD 21,593 - 30,754; Part time

Job summary

FAST RETAILING CO., LTD. is looking for a Customer Service Associate in Kearny, New Jersey. The role involves engaging with customers through voice and written communication, resolving inquiries and complaints while adhering to Uniqlo's service philosophy.

The ideal candidate possesses strong interpersonal skills, a high school diploma, and at least six months of customer service experience, preferably in retail or a call center. The position pays $19/hour and requires regular attendance and punctuality.

Qualifications

• Minimum six months of customer service experience, preferably in retail or call center.
• Proficiency with computers and strong typing skills (35 WPM minimum).
• Positive attitude and open to constructive criticism.

Responsibilities

• Interact with customers over voice and multiple written channels.
• Respond to queries related to products, services, and policies.
• Handle and resolve complaints in accordance with established procedures.

Skills

Excellent interpersonal skills

Active listening

Verbal communication

Written communication

Time management

Problem-solving skills

Ability to multitask

Proficiency in Spanish

Education

High school diploma or equivalent

Tools

CRM software

Job description

Customer Service Associate

Location: Kearny, New Jersey

Reports To: Direct Supervisor

Position Overview

Responsible for handling customer service inquiries and resolving escalations with professionalism and courtesy while upholding Uniqlo's service philosophy.

Job Responsibilities

• Interact with customers over voice and multiple written channels.
• Respond to queries related to products, services, processes, and policies.
• Handle and resolve complaints in accordance with established policies and procedures.
• Assist customers with placing orders and navigating the e-commerce site.
• Troubleshoot online and checkout issues and report technical concerns to internal departments.
• Respond to escalated issues in a courteous and professional manner consistent with our customer service philosophy.
• Liaise with distribution centers to research disruptions to order fulfillment or return process.
• Liaise with retail stores to resolve customer concerns related to the store experience.
• Maintain a clean work area.
• Perform other related duties as assigned based on business need.

Qualifications

• High school diploma or equivalent.
• Minimum six (6) months of customer service experience, retail or call center preferred.
• Excellent interpersonal, active listening, and verbal and written communication skills.
• Proficiency in Spanish preferred.
• Ability to multitask while handling customers' inquiries with a professional manner and calm disposition.
• Proficiency with computers, especially CRM software, and strong typing skills (35 WPM minimum).
• Strong time management, problem-solving, and decision‑making skills.
• Positive attitude and open to constructive criticism.
• Adaptability and accountability.
• Regular, dependable attendance and punctuality required.

Compensation

Hourly Rate: $19/hour

Equal Employment Opportunity

Uniqlo is an Equal Opportunity Employer. The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary. As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.