E-Commerce Platform & Operations Lead

Travelpro Group; Boca Raton (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive Health Benefits

401K company match

Flexible work schedules

Company-paid holidays

Job summary

Travelpro Group is seeking an E-Commerce Platform & Operations Lead in Boca Raton, Florida. This role focuses on the management and optimization of Shopify e-commerce platforms, ensuring operational stability and enhancing customer experience. Candidates should possess a Bachelor’s degree and at least 5 years in e-commerce operations and Shopify management. The position offers a supportive culture, health benefits, flexible work schedules, and a 401K company match.

Qualifications

• 5+ years of experience in e-commerce operations or Shopify platform management.
• Hands-on experience with Shopify, including themes and site configuration.
• Strong understanding of e-commerce operations and customer experience.

Responsibilities

• Support day-to-day management of Shopify e-commerce sites.
• Assist with Shopify platform configuration and content updates.
• Coordinate with development teams on site enhancements and troubleshooting.
• Monitor key e-commerce KPIs and identify opportunities for improvement.

Skills

E-commerce operations

Shopify platform management

Performance metrics analysis

Cross-functional collaboration

Problem-solving

Education

Bachelor’s degree in e-commerce, business, marketing, information systems, or related field

Tools

Shopify

HTML

CSS

Basic JavaScript

Job description

Description

What We’re Looking For

Travelpro is seeking an E-Commerce Platform & Operations Lead to support the day-to-day management and optimization of our Shopify e-commerce platforms. This role is responsible for ensuring site performance, operational stability, and execution of e-commerce initiatives that drive revenue, conversion, and overall customer experience.

What You’ll Do

In this role, you will support the operation, optimization, and technical coordination of Travelpro’s e-commerce websites while partnering cross-functionally to drive performance and execution.

• Support day-to-day management of Shopify e-commerce sites, including product launches, promotions, site updates, and merchandising execution.
• Assist with Shopify platform configuration, content updates, app management, and front-end enhancements.
• Coordinate with internal and external development teams to support site enhancements, troubleshoot issues, and test releases.
• Perform site testing and quality assurance across key customer journeys including navigation, checkout, and promotions.
• Identify and help resolve technical issues related to site functionality, integrations, tracking, and performance.
• Monitor key e-commerce KPIs including revenue, conversion rate, average order value, and site performance metrics.
• Identify opportunities to improve conversion, user experience, and overall site performance.
• Collaborate with Marketing, Merchandising, Customer Service, Operations, and external partners to support e-commerce initiatives.
• Support vendor and technology partner coordination across platform tools and integrations.
• Assist with project coordination, including timelines, deliverables, and execution of site initiatives.
• Perform other duties as assigned.

What You’ll Need

• Bachelor’s degree in e-commerce, business, marketing, information systems, or related field.
• 5+ years of experience in e-commerce operations, website management, or Shopify platform management.
• Hands-on experience with Shopify (Shopify Plus preferred), including themes, apps, and site configuration.
• Working knowledge of web technologies such as HTML, CSS, and basic JavaScript (Liquid a plus).
• Strong understanding of e-commerce operations, merchandising, promotions, and customer experience.
• Ability to analyze performance metrics and translate data into actionable insights.
• Experience working cross-functionally with internal teams and external vendors.
• Strong problem-solving, organizational, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

What We Offer

• Inspiring Company Culture: Help one another, never stop improving, lead by example, own your work, and have fun together.
• Rest & Relaxation: Time- Away, company-paid holidays, and some flexible work schedules.
• Comprehensive Health Benefits: Medical, Dental, Vision, Health Savings Accounts, and Wellness Programs.
• Preparing for your Future: 401K company match.
• Employee Resource Groups: Employee-led social committee to promote employee wellbeing and cross-functional collaboration along with community awareness, impact, and support of a culture where everyone belongs.

We are an equal opportunity employer committed to diversifying its workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status or any other characteristic protected by law.

Travelpro® is a drug-free workplace.