E-Commerce Operations Specialist

Arc'teryx Equipment; United States; Remote; USD 50,000 - 75,000; Full time

Job summary

A leading company in outdoor gear seeks a dynamic individual to enhance order processing and site improvements in the e-commerce space. This role will focus on customer support, data analysis, and collaborating with varied teams to bolster user experience. The ideal candidate has a Bachelor's degree, thrives in a team environment, and is fluent in Japanese and business-level English.

Qualifications

• 2+ years experience in e-commerce or retail industry.
• Fluent in Japanese and business level English.
• Knowledge of order processing and inventory management.

Responsibilities

• Optimize order processing and enhance customer support.
• Analyze customer behavior for site performance improvement.
• Conduct A/B testing to refine marketing strategies.

Skills

Data analysis

Problem-solving

Teamwork

Communication

Education

Bachelor's degree or higher

Tools

Excel

CRM systems

Illustrator

Photoshop

Job description

Overview Business Description

• ORDER PROCESSING OPTIMIZATION
• Efficiently and accurately confirm, process, and arrange shipping for orders to ensure timely delivery.
• Improve the order flow and provide clear and delivery information to customers.
• Manage returns and exchange processes and enhance customer support to improve satisfaction.
• Work closely with the supply chain team to ensure sufficient staffing levels for optimal delivery performance.

• SITE IMPROVEMENT
• Implement proposals for improving site navigation and design aimed at enhancing user experience (UX).
• Analyze customer behavior data to develop strategies for improving site performance and conversion rates.
• Conduct A/B testing to identify effective marketing strategies and areas for site improvement.

• CUSTOMER SUPPORT
• Respond promptly to customer inquiries regarding orders and work towards resolving issues.
• Collect customer feedback and utilize it for site improvement.

• DATA ANALYSIS / PROCESS IMPROVEMENT
• Optimize and streamline business processes.
• Propose the introduction of new tools and technologies.
• Identify bottlenecks in order processing based on order history and customer feedback and suggest improvements.
• Monitor KPIs to quantitatively evaluate the effectiveness of site improvements.

Required Skills and Experience

• Bachelor’s degree or higher.
• Experience in e-commerce or retail industry (preferably 2+ years).
• Data analysis skills (experience with Excel and analytical tools).
• Knowledge of order processing, inventory management, and operations.
• Excellent communication skills.
• Problem-solving abilities and teamwork.
• General IT / PC Skill, Excel Word, Power point

Welcome Skills and Experience

• Understanding of A/B testing and UX design.
• Experience with CRM systems and e-commerce platforms.
• Knowledge of digital marketing.
• Experience in project management.
• Experience with Illustrator and Photoshop

Desired Profile

• Strategic thinking

• Attention to detail

• Analytical mindset

• Strong communication skills

• Team spirit

• Customer-centric mentality

Required Language

• Fluent Japanese
• Business level English