E-Commerce Operations Manager

Dietz & Watson; Philadelphia (Philadelphia County); Hybrid; USD 80,000 - 90,000; Full time

Job summary

Dietz & Watson’s growing e-commerce business is seeking an experienced account manager to drive growth with key accounts, achieve sales targets, and ensure channel partner success nationwide.

The role requires a BA/MA in Business, strong analytics, experience in the digital space, and proficiency with Microsoft Office and Excel. Some travel is required to manage accounts and partnerships.

Qualifications

• BA/MA Degree in Business or Sales Management.
• Experience in E‑Commerce account management and digital merchandising.
• Ability to own the complete sales cycle and manage internal/external relationships.
• Proficiency with Microsoft Office, especially Excel.
• Willingness to travel for accounts.

Responsibilities

• Establish relationships with key accounts and data vendors to drive category growth.
• Build internal partnerships with Retail Marketing, Sales & Analytics teams.
• Collaborate with e‑commerce marketing to meet channel requirements.
• Optimize product search, content, merchandising, and cross-sell opportunities.
• Negotiate and manage price alignments.
• Meet or exceed sales and profit objectives across accounts.
• Forecast sales, monitor results and report progress toward annual budgets.
• Plan performance objectives, financial targets, and milestones with customers.
• Identify in-store opportunities with brick-and-mortar teams based on online success.
• Research and document competitive landscape.

Skills

Account management

Digital merchandising

Sales forecasting

Excel

Presentation skills

Education

BA/MA in Business

Tools

Microsoft Office

PIM systems

Job description

Dietz & Watson’s growing E-commerce business is looking for an experienced account manager to join our team and take an immediate active role to continue to build our best-in-class e-commerce program. The E-Commerce Operations Manager is responsible for growing relationships with key accounts, achieving sales targets, profitability and ensuring complete channel partner success. Ideal candidates will be organized self-starters, have experience in the digital space and experience working with major E-commerce sites. Successful candidates will also possess high analytical acumen skills, strong presentation skills, and the ability to leverage resources that drive category growth.

This is an excellent opportunity to join our organization during an exciting time of development and change and play an intricate role in growing our E-commerce business on a national scope.

• Establish productive, professional relationships with key personnel in assigned accounts and data supplier vendors (IRI, Retailer Specific Accounts, etc.) to drive category growth and results
• Build solid internal partnerships with internal Retail Marketing, Sales, & Analytic Teams
• Collaboration with the e-commerce marketing team to ensure all channel partner business requirements are met
• Optimizing Product Search and navigation, promotional content slots, product content, merchandising, and cross sell opportunities.
• Negotiate and manage price alignments
• Meet or exceed assigned sales and profit objectives within assigned accounts and trade spending programs
• Sales forecasting, monitoring sales results and reporting directs the achievement of short and long term business objectives, is responsible for designated complete account ownership and achievement of annual sales budgets
• Work with customers to plan and set performance objectives, financial targets, and critical milestones associated with a productive key account relationship
• Work closely with Brick & Mortar sales & marketing teams to identify in-store opportunities based on on-line success
• Proactively assess, clarify, and validate account sales, marketing and technology needs on a regular basis
• Collaboration with merchandising and product development to deliver impactful assortments that drive channel growth
• Research, analyze, and document the competitive landscape
• BA/MA Degree in Business / Sales Management
• Key understanding & experience of systems and how to drive sales online
• E-Commerce account management and/or digital merchandising experience
• Ability to own the complete sales cycle, while managing all internal and external relationships
• Exceptional verbal, written, and presentation skills
• Proficiency in business tools including Microsoft Office, with high focus on Excel and various product information management systems
• Proven ability to meet sales quotas and business development targets
• Ability to own, create, and manage strategic business plans
• Proficiency in managing new product launches and category review process with channel partners
• This position requires some travel – time will vary based on accounts

Salary: $80,000-90,000 based on experience

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